Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-04-19T00:50:08+00:00

    I just bought 2 Microsoft Surface Pro 7s, one for me and one for my daughter!  I am now sending them both back along with all of their assecorries because I can't get Mircrosoft to give me a straight answer on what the problem is. 

    To say I am disappointed is an understatement.  These machines cost way too much money for them to have these kind of issue straight out of the box!

    Blue screens that say "oops something went wrong" and then restarting itself multiple times a day is a disgrace to say the least.

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  2. Anonymous
    2020-02-21T04:17:23+00:00

    I've picked up this freezing issue within the last two weeks myself. It always happens when I'm on battery with onenote open and while connected to a WiDi adapter. Needs hard power button to restart. Happens around once a day, sometimes in the morning but sometimes it waits until the afternoon.

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  3. Anonymous
    2020-05-04T21:19:20+00:00

    I purchased a Surface Pro 7 and after a week was totally frustrated with it crashing and freezing. I spent 2 hours online with support trouble shooting and when we were finished it still crashed and froze. I returned it for a new on and it did the same thing. I was really disappointed since I have had a Surface Pro 4 for several years and loved it. I think you should stop selling them until the issue is fixed. It was suggested that I get the X - anyone had an experience with it?

    I had the same issue when I got my Surface Pro 7.  I thinks it started after I had installed all the Windows updates.   

    I got it fixed by installed the Intel Graphics Command Center app.  Once you in stalled go in the Intel Graphics Command and unchecked two items. 

     Opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    https://www.microsoft.com/en-us/p/intel-graphics-command-center/9plfnlnt3g5g?SilentAuth=1&wa=wsignin1.0&activetab=pivot:overviewtab****

    My Surface Pro 7 is no longer freezing!  

    Regarding Pro X Just like an Apple ipad you can't install apps like a desktop Windows computer.  Search in Youtube video.  It shows the pros and cons of the Surface Pro X and Surface Pro 7.

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  4. Anonymous
    2020-02-22T00:27:04+00:00

    I wanted to post on this thread as I just purchased a Surface Pro 7 with i5, 8GB RAM and 128 GB Storage.

    The issue reported here is annoying (and always happens working on battery, never with AC plugged in) and I've experienced since day one. I tried the following without any success:

    • Recover windows keeping my files intact
    • Fully recover windows, removing everything
    • Disabled DPST using the scripts from here: https://github.com/orev/dpst-control
    • Disabled hello login and bitlocker (I'm running Windows 10 Pro)
    • Re-downloaded all latest firmware and windows updates
    • Changed different Antivirus apps

    After doing all the above, I still had the same annoying problem! Working with One Note and also IntelliJ, the screen went black, and I had to manually reboot. Sometimes, it just didn't went dark, the surface just rebooted by itself. 

    The solution that is working flawlessly (not without sacrificing battery life) is to enable all Power Options and have my surface running on the High Performance setting. Since I did this, I stopped having the screen going dark, if I sleep my surface, all my work is perfectly kept and I can resume on turning it on, and as I mentioned before, the only drawback so far, is that my battery lasts (probably) approx 4 hrs (but I must say, I do programming too, so that may help to drain it).

    Anyhow, to enable all the power options, you need to do the following:

    1. Search for regedit
    2. Right click and run as administrator
    3. Search the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power
    4. Change CSEnabled value from 1 to 0
    5. Restart your computer
    6. After restart, right click on the battery icon and select Windows Mobility Center
    7. Select High Performance

    After doing all this, I stopped having the freeze issue. So far, I've been running smoothly for 4 days now.

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  5. Anonymous
    2020-02-19T14:41:28+00:00

    Well it has been stable for well over a month until today ---- aaaaaaaghhh!!!!

    Microsoft did you update anything in the last week that might have caused it to start freezing randomly again?

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