Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-08T14:03:59+00:00

    I have tried by switching off the panel self refresh on both battery and plugged in with no success. The Surface Pro 7 is an attractive product but isn't reliable at all, I have not had a problem with any machine in history of using computers especially a brand new machine like i have with the Surface Pro 7. Microsoft need to go back to the drawing board and start again with this product.

    exactly specially when it comes to the basic manufacturing methods ,Its really surprising that these kind of issues with Microsoft .hopefully they can solve this issue with their high end product.

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  2. Anonymous
    2020-06-01T15:49:47+00:00

    @aeturnus A big THANKS to you for reporting this Panel Self Refresh fix. For me, it's been 3 weeks without a cursor freeze or stall.

    On the first day after turning off Panel Self Refresh, I got a freeze, but I had only turned it off for "On Battery". When I went back in and also turned it off for "Plugged In", that stopped the freezes cold.

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  3. Anonymous
    2020-06-01T15:29:08+00:00

    Make sure you turn it off for both "On Battery" and "Plugged In".

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  4. Anonymous
    2020-05-29T21:18:24+00:00

    Any good news regarding your issue ? since i have exactly the same problem and now im using Arc Bluetooth mouse instead of surface keyboard  touchpad

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  5. Anonymous
    2020-05-29T05:26:21+00:00

    all possible solutions have been done without any improvment

    1-surface pro cover type has been replaced with new one without any difference

    2-SP7 has been tested with diagnostic tools 

    3-run recovery tool 

    4-updated with last firmware and windows 10 

    Note :arc bluetooth mouse working fine without any issues ,only the problem with Surface pro type cover touchpad mouse cursor freezing when charger plugging in even when i bought new one

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