Intermittent bluetooth speaker outage with Jabra Elite 75t

Anonymous
2019-12-12T19:07:21+00:00

I had the Jabra Elite 65th for the longest time and loved them. I used them for Google Hangout and MS Teams calls for hours a day, in addition to phone calls. Unfortunately they got stolen, so I sprung for the new version recently, which is the Jabra Elite 75t.

I am having some very odd issues.  I can be on a hangout call for 5-10 minutes, and then suddenly the audio drops out. I can see the microphone is still working and participants on the call have confirmed they could hear me, but I cannot hear anything.  Most of the time it comes back after 30-40 seconds. I have tried putting my phone on DND (which worked with the 65th from preventing the phone to hijack the bluetooth) as well as turning the phone bluetooth off completely, but the issue still happens.

I have Surface Pro 4 with the the latest windows build:

Windows 10 Pro

Version 1909

OS Build 18363.535

I have tried unpairing and re-pairing, but with the same result. . I am not sure if it's possible to get bluetooth drivers right from the manufacturer (don't know who made the bluetooth) to update the drivers, but other than that I am not sure what else to do.

Surface | Surface Pro | Sound and camera

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  1. Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
    2020-01-12T11:00:19+00:00

    Looks like Bose's NC700 which also use Bluetooth 5.0 have a similar issue https://answers.microsoft.com/en-us/Surface/forum/x/y/3c758448-c939-4eec-99b8-38a2c814f380

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  2. Anonymous
    2020-01-07T21:26:02+00:00

    Only full wireless buds that are certified to work by Jabra are the Evolve 65t (the Elite are consumer and not certified to work with laptop).  In hindsight I would stick to the 65t.  75t not a huge upgrade in fit and function versus the ability to use it with Skype/Teams.

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  3. Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
    2020-01-04T10:26:58+00:00

    It isn't the APP, it is the Bluetooth connection itself.

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  4. Anonymous
    2020-01-04T06:37:59+00:00

    Hi there,

    Does the 75t work with Link 370 to work with Skype for Business? Would it help resolving this issue?

    FYI. I am considering to replace 65T MS with this new 75T.

    Thanks,

    Fergus

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