Intermittent bluetooth speaker outage with Jabra Elite 75t

Anonymous
2019-12-12T19:07:21+00:00

I had the Jabra Elite 65th for the longest time and loved them. I used them for Google Hangout and MS Teams calls for hours a day, in addition to phone calls. Unfortunately they got stolen, so I sprung for the new version recently, which is the Jabra Elite 75t.

I am having some very odd issues.  I can be on a hangout call for 5-10 minutes, and then suddenly the audio drops out. I can see the microphone is still working and participants on the call have confirmed they could hear me, but I cannot hear anything.  Most of the time it comes back after 30-40 seconds. I have tried putting my phone on DND (which worked with the 65th from preventing the phone to hijack the bluetooth) as well as turning the phone bluetooth off completely, but the issue still happens.

I have Surface Pro 4 with the the latest windows build:

Windows 10 Pro

Version 1909

OS Build 18363.535

I have tried unpairing and re-pairing, but with the same result. . I am not sure if it's possible to get bluetooth drivers right from the manufacturer (don't know who made the bluetooth) to update the drivers, but other than that I am not sure what else to do.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2019-12-17T23:55:39+00:00

    Hello Trolls12 ,

    Thank you for reaching out Microsoft Community. Please double check your OS Build before downloading and installing the driver.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Regards,

    Jonas_T

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  2. Anonymous
    2019-12-17T22:14:42+00:00

    Strangely I am unable to update the drivers.  Under System Info it says that the System Model is Surface Pro, not Surface Pro 4, so the drivers will not install. I know for a fact it's Surface Pro 4, so not sure what to do in that respect.

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  3. Anonymous
    2019-12-17T20:25:34+00:00

    I had same scenario with Surface Book 2.  65t worked a charm for Teams calls.  75t cuts our intermittently after a short time.  Lost the 65t so bought 75t as a replacement.  Guess I'll try to find a good deal on some 65t for laptop connection then.  I'll still use the 75t with iPad.

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  4. Anonymous
    2019-12-17T01:58:53+00:00

    Hello Trolls12,

    Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.

    You can download and install the latest drivers and firmware's in your Surface as well

    click here

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Regards,

    Jonas_T

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