Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-02-05T14:13:37+00:00

    that isn't a complete report. please upload the html file to OneDrive and share

    the link.

    >Here's my most recent battery report for everyone to see.

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  2. Anonymous
    2018-02-05T14:09:54+00:00

    This is a SIMPLE problem..  They just don't SHUT DOWN.  You would think Microsoft would have a solution to this by now!!!

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  3. Anonymous
    2018-02-05T14:05:03+00:00

    Here's my most recent battery report for everyone to see.

    I shutdown with command line about 16:00 on 2/3.

    This morning I turned it on and ran a battery report.  Down to 20%.

    Recent usage

    Power states over the last 3 days

    2018-02-0209:17:05 Active AC 100 % 36,502 mWh
    21:40:08 Connected standby AC 100 % 36,615 mWh
    22:33:07 Active AC 100 % 36,615 mWh
    23:51:53 Connected standby AC 100 % 36,570 mWh
    2018-02-0308:00:26 Active AC 100 % 36,480 mWh
    08:13:46 Connected standby AC 100 % 36,480 mWh
    16:02:01 Suspended 100 % 36,465 mWh
    2018-02-0508:54:18 Active AC 20 % 7,372 mWh
    08:55:30 Report generated AC 21 % 7,477 mWh

    Usage history

    History of system usage on AC and battery

    2018-01-31 - - 9:44:14 14:15:23
    2018-02-01 - - 9:39:41 9:22:04
    2018-02-02 - - 13:41:36 1:01:02
    2018-02-03 - - 0:13:19 15:48:32
    2018-02-04

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