Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-01-08T15:52:06+00:00

    Here are the charts...

    The first chart shows activity over the last 3 days.  None of the lines unfortunately are documenting the charge level, including Lines 14 & 15 when the unit was put into hibernation.  When hibernation began at Line 14, the charge was at 94%, and when activity happened at Line 15, the charge was at 89%...

    1 2018-01-05 12:08:11 1:38:35 Active - - - Charge - -
    2 13:46:49 17:50:58 Hibernate - - - - - -
    3 2018-01-06 07:37:47 0:01:14 Active - - - - - -
    4 07:39:02 13:28:50 Hibernate - - - - - -
    5 21:08:28 0:05:22 Active - - - Charge - -
    6 21:13:53 10:28:54 Hibernate - - - - - -
    7 2018-01-07 07:43:20 0:50:31 Active - - - Charge - -
    8 08:33:54 1:52:35 Hibernate - - - - - -
    9 10:27:03 0:30:15 Active 1,215 mWh 3% of battery 2,409 mW Drain - -
    10 10:57:21 5:58:20 Hibernate - - - - - -
    11 16:55:41 0:01:33 Active - - - - - -
    12 16:57:14 0:59:57 Hibernate - - - - - -
    13 17:57:45 0:04:51 Active 352 mWh 1% of battery 4,354 mW Drain - -
    14 18:02:38 12:10:51 Hibernate - - - - - -
    15 2018-01-08 06:13:30 0:01:06 Active - - - - - -
    16 06:14:36 0:59:05 Hibernate - - - - - -
    17 07:14:15 0:07:23 Active - - - Charge - -
    18 07:21:39 0:00:00 Report Generated - - - - - -

    Here is more info...

    System Power State: Hibernate

    14 2018-01-07 18:02:38 12:10:51 Hibernate Application API Unknown -

    OS State Data

    Data obtained from the Event Viewer Logger.

    • Detailed OS State Data
    TargetState 5
    EffectiveState 5
    ProgrammedWakeTimeAc
    WakeRequesterTypeAc 0
    ProgrammedWakeTimeDc
    WakeRequesterTypeDc 0
    Attributes 33571073
    BiosInitDuration 0
    DriverInitDuration 691
    EffectiveState 5
    HiberPagesWritten 315056
    HiberReadDuration 2231
    HiberWriteDuration 4381
    NoMultiStageResumeReason 0
    SleepDuration 4816
    SleepTime 2018-01-07T18:02:34
    TargetState 5
    WakeDuration 921
    WakeSourceType 0
    WakeTime 2018-01-08T06:13:28
    15 2018-01-08 06:13:30 0:01:06 Active Unknown ---- -

    OS State Data

    Data obtained from the Event Viewer Logger.

    • Detailed OS State Data

    No data obtained.

    Installed batteries

    Information about each currently installed battery

    NAME X910528
    MANUFACTURER DYN
    SERIAL NUMBER 64210
    CHEMISTRY LION
    DESIGN CAPACITY 38,152 mWh
    CAPACITY RATIO 98%
    CYCLE COUNT 49

    Thanks for all your help with this. It seems a bigger problem for lot's of you than I realised. But I don't know how to interpret this sleep info! What is it telling me? P.

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  2. Anonymous
    2018-01-08T15:36:26+00:00

    Here are the charts...

    The first chart shows activity over the last 3 days.  None of the lines unfortunately are documenting the charge level, including Lines 14 & 15 when the unit was put into hibernation.  When hibernation began at Line 14, the charge was at 94%, and when activity happened at Line 15, the charge was at 89%...

    1 2018-01-05 12:08:11 1:38:35 Active - - - Charge - -
    2 13:46:49 17:50:58 Hibernate - - - - - -
    3 2018-01-06 07:37:47 0:01:14 Active - - - - - -
    4 07:39:02 13:28:50 Hibernate - - - - - -
    5 21:08:28 0:05:22 Active - - - Charge - -
    6 21:13:53 10:28:54 Hibernate - - - - - -
    7 2018-01-07 07:43:20 0:50:31 Active - - - Charge - -
    8 08:33:54 1:52:35 Hibernate - - - - - -
    9 10:27:03 0:30:15 Active 1,215 mWh 3% of battery 2,409 mW Drain - -
    10 10:57:21 5:58:20 Hibernate - - - - - -
    11 16:55:41 0:01:33 Active - - - - - -
    12 16:57:14 0:59:57 Hibernate - - - - - -
    13 17:57:45 0:04:51 Active 352 mWh 1% of battery 4,354 mW Drain - -
    14 18:02:38 12:10:51 Hibernate - - - - - -
    15 2018-01-08 06:13:30 0:01:06 Active - - - - - -
    16 06:14:36 0:59:05 Hibernate - - - - - -
    17 07:14:15 0:07:23 Active - - - Charge - -
    18 07:21:39 0:00:00 Report Generated - - - - - -

    Here is more info...

    System Power State: Hibernate

    14 2018-01-07 18:02:38 12:10:51 Hibernate Application API Unknown -

    OS State Data

    Data obtained from the Event Viewer Logger.

    • Detailed OS State Data
    TargetState 5
    EffectiveState 5
    ProgrammedWakeTimeAc
    WakeRequesterTypeAc 0
    ProgrammedWakeTimeDc
    WakeRequesterTypeDc 0
    Attributes 33571073
    BiosInitDuration 0
    DriverInitDuration 691
    EffectiveState 5
    HiberPagesWritten 315056
    HiberReadDuration 2231
    HiberWriteDuration 4381
    NoMultiStageResumeReason 0
    SleepDuration 4816
    SleepTime 2018-01-07T18:02:34
    TargetState 5
    WakeDuration 921
    WakeSourceType 0
    WakeTime 2018-01-08T06:13:28
    15 2018-01-08 06:13:30 0:01:06 Active Unknown ---- -

    OS State Data

    Data obtained from the Event Viewer Logger.

    • Detailed OS State Data

    No data obtained.

    Installed batteries

    Information about each currently installed battery

    NAME X910528
    MANUFACTURER DYN
    SERIAL NUMBER 64210
    CHEMISTRY LION
    DESIGN CAPACITY 38,152 mWh
    CAPACITY RATIO 98%
    CYCLE COUNT 49

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  3. Anonymous
    2018-01-08T15:04:02+00:00

    A 5% discharge in 12 hours is quite a bit different from 5% in 7 days.  We should be aware there may be two different situations being discussed in this one thread.

    Otherwise, what does your sleep study say?  If you attach a picture, please include the entire time period or several time periods so we can see how the system is behaving.

    The 1709 build upgrade may have changed how you system behaves when hibernation is involved.

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