Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-11-14T21:20:50+00:00

    Hi, 

    Here in france such a behaviour without solution is a legal issue.

    Without solution from MS in the next weeks (other than useless switch) I think I will fille a claim

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  2. Anonymous
    2017-11-14T15:18:55+00:00

    According to a Microsoft video, the way to limit the battery drain is to set the system to go into hibernation after an hour or two. 

    That stops the battery drain but the Fall Creator's build has stopped the ability for the system to enter hibernation and might even cause the system to go Active and back into standby again at the end of the hibernation time setting.

    Microsoft has told me my 7 month old Dell system is not compatible with the new build...  Continuing, as of today, to hope for an update to fix the problem .

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  3. Anonymous
    2017-11-14T15:07:06+00:00

    I too was experiencing 1% drain per hour.

    Having tried everything described here as well as new drivers and diagnostics from technical support,

    I sent my SP4 for repair nad left without a tablet for two weeks..

    It was returned with a clean bill of health and a piece of paper stating that every aspect of the device has been checked.

    Now the drain is only 8% per 24 hous

    I should be happy, right?

    LOL

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