Wireless Display Adapter Disconnects

Anonymous
2014-11-01T03:05:49+00:00

Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.

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Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-06-30T04:24:35+00:00

    Obviously Microsoft has no intention of fixing this problem. This thread has been going for almost 20 months and there has been no resolution. Sometimes I think our loyalty to MS is sadly misplaced.

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  2. Anonymous
    2016-06-22T12:39:13+00:00

    I am using a microsoft surface pro 3. Drivers are all Windows 10 and up to date. The app is up to date and the firmware for the adapter is up to date.  The wifi display adapter gets hotter the longer the hdmi cord. I've resolved the issue by shortening the cables. Now it only disconnects every once and a while.  The problem is Microsoft's adapter not the surface of laptops. Disappointing, but not totally unexpected.  I have been a Microsoft supporter since DOS, nothing ever goes as planned.

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  3. Anonymous
    2016-06-09T08:25:21+00:00

    I completely agree with this post.  I have the same problem - random disconnects.  I'm going to stop using the devices after today as they are so unreliable I can't trust them for exec / vip presentations.

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  4. Anonymous
    2015-10-28T21:42:56+00:00

    Six pages of frustration and no solution offered by technical support (Other than suggestions that have nothing to do with the device.).

    If it was just the display adapter, I could maybe understand. But, the lack of technical support pretty much describes Microsoft in general. Users are left to find their own fix, if possible. FWIW, Apple Airplay works perfectly

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  5. Anonymous
    2015-06-27T03:08:47+00:00

    Hi ajia23

    I don't think the WDA uses your WiFi router, so replacing it wont matter.

    When you say you updated the "driver" do you mean firmware of the device?  Updating the firmware has fixed the problem for me (I believe).

    http://digitalmediaphile.com/index.php/2015/06/08/update-your-microsoft-wireless-display-adapter-firmware/

    Thanks Shawn!

    I said I wanted to get a 5 GHz router because WDA uses the same frequency as the wifi adapter on my PC. So, if my PC is connected using 2.4 GHz, the WDA uses that frequency. I confirmed this using a wifi analyser.

    I have tried with a 5GHz network and I still experienced the same issue despite my WDA reporting that it had the latest firmware and it was connected to the 5GHz network.

    Still looking for a solution, though at this time, I have defaulted back to using a wired connection.

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