Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

236 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-04-23T06:45:45+00:00

    I haven't even own mine for 3 yrs yet.  I still have 2 weeks to go.  Still want the $600

    I just had my 2.5 year old Surface Book replaced at a local Microsoft store.  Warranty expired after one year of course... and my 3 year anniversary of purchase was coming up in November 2019.    I purchased online via Best Buy and all I had to show was the email proving delivery (I don't have the actual receipt)

    The store manager took one look at the yellow burn-in lines on the LCD and immediately provided a replacement on the spot - no charge. 

    I had all my data backed up via oneDrive / Dropbox so I just initiated the full hard drive wipe at the store and got all data back on when I got home.  

    Maybe I was lucky.  

    Mine will not even come on anymore.  When I plug it up it starts smoking.  I have take my surface to the Microsoft Store in Vegas and New Orleans, same results - $600.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-04-22T20:52:20+00:00

    wow congrats! What location?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-04-22T18:51:31+00:00

    I haven't even own mine for 3 yrs yet.  I still have 2 weeks to go.  Still want the $600

    I just had my 2.5 year old Surface Book replaced at a local Microsoft store.  Warranty expired after one year of course... and my 3 year anniversary of purchase was coming up in November 2019.    I purchased online via Best Buy and all I had to show was the email proving delivery (I don't have the actual receipt)

    The store manager took one look at the yellow burn-in lines on the LCD and immediately provided a replacement on the spot - no charge. 

    I had all my data backed up via oneDrive / Dropbox so I just initiated the full hard drive wipe at the store and got all data back on when I got home.  

    Maybe I was lucky.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-03-30T00:51:51+00:00

    I haven't even own mine for 3 yrs yet.  I still have 2 weeks to go.  Still want the $600

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-03-29T16:36:27+00:00

    You probably had not owned it for more than 3 years.  If the battery swelling and pushing the screen off the frame occurs within 2 yrs and 355 days they will stand behind the customer - if it is 3 yrs and 1 day its the customers problem that they built a defective product.

    If you owned it for more than 3 years and they replaced it can you please provide the Microsoft store location that replaced it and the person you dealt with for proof - TIA.

    Was this answer helpful?

    0 comments