Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2019-02-28T18:03:40+00:00

    Update on what happened - 

    I took my Surface Book 1 into my local Microsoft store - they could not have been nicer. I showed them my unit and they replaced my Surface Book 1 with the new Surface Book 2 model with better specs. They told me they would take my old machine to use it to analyze the issue more - ( my screen was bowing out and it had dark yellowing stains). They believe it had to do with the battery behind the screen. 

    End result was they told me this is their "Flagship" product and they wanted me to have a machine I could use with no issues. I would recommend setting an appointment at their store and they should also take care of you. Microsoft did me great and I am a customer for life. 

    Jeff 

    *** Email address is removed for privacy ***

     Well, I tested your theory, after reading this i took my $3k surface book into the Microsoft store here in Tampa and was told sorry you are of luck. i could pay another $600 for a replacement, but if he were me he would learn to live with the yellow lines. Sorry but i will never buy another Microsoft product. They do not stand by there product when it is a known flaw that they are aware of but still sold the machine.  I guess i wish i had went into your store.

    Tim

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  2. Anonymous
    2019-02-12T08:10:37+00:00

    My surface book 1 has started having the same issue.

    yellow bands down the top left and top right and across the top left of the screen

    i always close down my surface book when i close the screen or am moving it

    I haven't been to see Microsoft here in Australia yet but i'm not holding out much hope based on others comments

    Not happy........

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  3. Anonymous
    2019-02-02T00:36:20+00:00

    If I can join being an italian citizen purchased it in usa pls advise

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  4. Anonymous
    2019-02-01T23:47:04+00:00

    If you find the link please let me know.  I would like to join the lawsuit.  Thanks

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  5. Anonymous
    2019-02-01T23:39:28+00:00

    I am surprised no one has filed a class action lawsuit yet.

    I saw in this thread somewhere that there has been a class action filed but I have not confirmed that.  I hope its true.

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