Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Anonymous
    2016-09-23T13:01:10+00:00

    Hello from France !

    I'm working at the IT department for a company, and Surface Pro 3 users have issues with LGC batteries (fast draining).

    Battery report of an impacted user :

    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-23 14:03:41

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1185619460
    CHEMISTRY LION
    DESIGN CAPACITY mWh
    FULL CHARGE CAPACITY mWh
    CYCLE COUNT 42

    Recent usage

    Power states over the last 3 days

    2016-09-20 14:04:00 Active AC 100 % mWh
    19:38:43 Connected standby AC 100 % mWh
    19:38:44 Suspended 100 % mWh
    2016-09-21 09:07:18 Connected standby AC 100 % mWh
    09:07:18 Active AC 100 % mWh
    09:07:18 Connected standby AC 100 % mWh
    09:11:52 Active AC 100 % mWh
    19:57:35 Connected standby AC 100 % mWh
    19:59:17 Active AC 100 % mWh
    20:00:04 Connected standby AC 100 % mWh
    20:00:05 Active AC 100 % mWh
    20:00:50 Connected standby AC 100 % mWh
    20:01:17 Suspended 100 % mWh
    2016-09-22 09:06:58 Connected standby AC 100 % mWh
    09:06:58 Active AC 100 % mWh
    14:23:28 Connected standby AC 100 % mWh
    14:23:52 Active AC 100 % mWh
    15:00:07 Active Battery 100 % mWh
    15:03:39 Connected standby Battery 100 % mWh
    15:03:45 Active Battery 100 % mWh
    17:06:52 Connected standby Battery 3 % mWh
    17:06:53 Suspended 3 % mWh
    17:27:00 Active AC 5 % mWh
    17:55:06 Connected standby AC 11 % mWh
    17:55:07 Suspended 11 % mWh
    2016-09-23 09:04:52 Connected standby AC 11 % mWh
    09:04:52 Active AC 11 % mWh
    09:04:52 Connected standby AC 11 % mWh
    09:04:52 Active AC 11 % mWh
    09:04:52 Connected standby AC 11 % mWh
    09:04:52 Active AC 11 % mWh
    14:01:44 Report generated AC 97 % mWh

    Battery usage

    Battery drains over the last 3 days

    2016-09-22 15:00:07 Active 0:03:31 - -
    15:03:39 Connected standby 0:00:05 - -
    15:03:45 Active 2:03:07 97 % mWh
    17:06:52 Connected standby 0:00:00 - -

    Usage history

    History of system usage on AC and battery

    2016-09-12 0:36:11 0:00:31 - -
    2016-09-13 0:00:36 0:00:09 8:10:33 0:02:29
    2016-09-14 - - 9:24:54 -
    2016-09-15 2:43:12 0:08:03 6:28:29 0:00:02
    2016-09-16 3:07:06 9:31:28 4:01:48 0:00:47
    2016-09-17 0:03:30 - 0:11:32 -
    2016-09-18 0:49:40 9:52:26 - -
    2016-09-19 - - 8:26:28 0:02:28
    2016-09-20 - - 9:34:01 -
    2016-09-21 - - 10:47:02 0:06:42
    2016-09-22 2:06:35 0:00:05 6:20:44 0:00:23

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-09-12 mWh mWh
    2016-09-13 mWh mWh
    2016-09-14 mWh mWh
    2016-09-15 mWh mWh
    2016-09-16 mWh mWh
    2016-09-17 mWh mWh
    2016-09-18 mWh mWh
    2016-09-19 mWh mWh
    2016-09-20 mWh mWh
    2016-09-21 mWh mWh
    2016-09-22 mWh mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-09-12 0:35:08 8:03:04<br><br>199 % / 16 h 0:35:13 8:04:01<br><br>198 % / 16 h
    2016-09-13 2:47:10 4:34:23<br><br>350 % / 16 h 2:47:30 4:34:56<br><br>349 % / 16 h
    2016-09-14 - - - -
    2016-09-15 4:30:19 56:53:41<br><br>28 % / 16 h 4:31:26 57:07:55<br><br>28 % / 16 h
    2016-09-16 3:03:13 44:50:04<br><br>36 % / 16 h 3:04:26 45:07:48<br><br>35 % / 16 h
    2016-09-17 0:31:37 - 0:31:54 -
    2016-09-18 2:13:08 186:29:18<br><br>9 % / 16 h 2:14:50 188:51:45<br><br>8 % / 16 h
    2016-09-19 - - - -
    2016-09-20 - - - -
    2016-09-21 - - - -
    2016-09-22 2:10:59 - 2:13:02 -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 2:16:55 71:11:40<br><br>22 % / 16 h 2:19:03 72:18:08<br><br>22 % / 16 h

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  2. Anonymous
    2016-09-23T06:21:44+00:00

    As my warranty expires in February next year, I can wait a while to see what develops before taking pot luck with a replacement, as frustrating as it is to be without battery power in the interim.

    I do appreciate that someone from Microsoft has acknowledged the problem exists and some work is being done on it, but I am concerned about the disparity between the reports here and the assertion that the problem is unrelated to any software update.  Some extraordinary coincidences here if that's the case!

    Anyway, I would hope and expect reasonably clear and comprehensive updates are provided promptly.  While the acknowledgement is welcomed, it is very brief and vague and cannot, in itself,  be expected to ease the mounting concerns for very long.

    More info ASAP, please.

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  3. Anonymous
    2016-09-23T03:19:00+00:00

    Greg, Thanks for Recognizing the issue. It makes me feel a little better knowing that there may be a fix being worked on.

    I have the LGC battery and had also used it that day portably on battery. That evening I received a firmware update (it looked different than the usual windows update). The next day I noticed the issue begin to manifest. (plugged in no charge, and dies when unplugged) I did a windows update to try and repair the issue and got the anniversary update.  It made no difference the problem was still there.  Also tried to uninstall the battery driver as some sites suggested, with no luck.  Reset my SP3 to factory, and still having issue.

    Battery report

    COMPUTER NAME DESKTOP-4A1ORTU
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-22 00:16:52

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1211376388
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 34,656 mWh
    CYCLE COUNT 60

    Recent usage

    Power states over the last 3 days

    2016-09-21 15:30:52 Active AC 65 % 22,678 mWh
    15:36:00 Suspended 65 % 22,678 mWh
    15:36:37 Active AC 65 % 22,678 mWh
    15:49:49 Connected standby AC 65 % 22,671 mWh
    15:49:53 Suspended 65 % 22,671 mWh
    20:21:01 Active AC 65 % 22,618 mWh
    20:22:40 Battery changed AC - -
    20:22:40 Connected standby AC - -
    20:22:41 Suspended - -
    20:23:57 Battery changed AC 65 % 22,618 mWh
    20:23:57 Active AC 65 % 22,618 mWh
    20:25:00 Battery changed AC - -
    20:25:00 Active AC - -
    21:05:00 Battery changed AC 65 % 22,618 mWh
    21:05:00 Suspended 65 % 22,618 mWh
    23:16:26 Active AC 65 % 22,587 mWh
    23:31:18 Connected standby AC 65 % 22,587 mWh
    23:31:19 Suspended 65 % 22,587 mWh
    23:31:56 Connected standby AC 65 % 22,587 mWh
    23:31:56 Suspended 65 % 22,587 mWh
    23:45:03 Active AC 65 % 22,580 mWh
    23:45:03 Suspended 65 % 22,580 mWh
    23:49:35 Active AC 65 % 22,580 mWh
    23:49:35 Suspended 65 % 22,580 mWh
    23:50:23 Active AC 65 % 22,572 mWh
    2016-09-22 00:09:36 Suspended 65 % 22,572 mWh
    00:10:14 Active AC 65 % 22,572 mWh
    00:16:00 Report generated AC 65 % 22,572 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    - - - - -

    Battery capacity history

    Charge capacity history of the system's batteries

    - - -

    Battery life estimates

    Battery life estimates based on observed drains

    - - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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  4. Anonymous
    2016-09-23T02:51:35+00:00

    Oh, and by the way, I have a $5 Wal-mart watch that keeps better time than this thing!

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  5. Anonymous
    2016-09-23T02:49:34+00:00

    I was having battery issues with my SP3 since before it was announced by Microsoft that it was with the SIMPLO batteries.  However, I have the LG battery.  I've been through all of the suggested "fixes".  I've reset, restarted, updated, restarted...  Now it's to the point where I can't even install the latest firmware update because I'm below 40% battery with no possible way to charge it.  (21%, "plugged in, not charging").  Now what?  If I wanted a desktop computer, I could have gotten a WHOLE LOT more machine for the $1000+ I put out for this POS!  Add me to the list of extremely disappointed customers.  Anyway, here's my battery report just for S&G:

    Battery report

    COMPUTER NAME SURFACE
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1450 05/27/2016
    OS BUILD 9600.18438.amd64fre.winblue_ltsb.160812-0914
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-22 22:28:13

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1160583684
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 42,066 mWh
    CYCLE COUNT 57

    Recent usage

    Power states over the last 3 days

    2016-09-22 21:55:59 Active AC 21 % 8,862 mWh
    22:06:00 Suspended 21 % 8,862 mWh
    22:08:47 Active AC 21 % 8,862 mWh
    22:08:47 Suspended 21 % 8,862 mWh
    22:13:22 Active AC 21 % 8,862 mWh
    22:19:00 Suspended 21 % 8,862 mWh
    22:21:03 Active AC 21 % 8,862 mWh
    22:27:00 Report generated AC 21 % 8,862 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-08-31 - 2016-09-07 - - 141:46:47 1185267:33:41
    2016-09-07 - 2016-09-14 - - 592625:14:14 561567:23:46
    2016-09-15 - - 23:59:59 -
    2016-09-16 - - 23:59:59 -
    2016-09-17 - - 23:59:59 -
    2016-09-18 - - 23:59:59 -
    2016-09-19 - - 23:59:59 -
    2016-09-20 - - 23:59:59 -
    2016-09-21 - - 23:59:59 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-31 - 2016-09-07 42,066 mWh 42,157 mWh
    2016-09-07 - 2016-09-14 215,994 mWh 216,461 mWh
    2016-09-15 42,066 mWh 42,157 mWh
    2016-09-16 42,066 mWh 42,157 mWh
    2016-09-17 42,066 mWh 42,157 mWh
    2016-09-18 42,066 mWh 42,157 mWh
    2016-09-19 42,066 mWh 42,157 mWh
    2016-09-20 42,066 mWh 42,157 mWh
    2016-09-21 42,066 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-31 - 2016-09-07 - - - -
    2016-09-07 - 2016-09-14 - - - -
    2016-09-15 - - - -
    2016-09-16 - - - -
    2016-09-17 - - - -
    2016-09-18 - - - -
    2016-09-19 - - - -
    2016-09-20 - - - -
    2016-09-21 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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