Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Anonymous
    2016-09-23T19:43:31+00:00

    okay,I figured I should piost my battery report:

    Battery report

    COMPUTER NAME DESKTOP-A8D4QFR
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-23 15:36:12

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1163860484
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 44,050 mWh
    CYCLE COUNT 121

    Recent usage

    Power states over the last 3 days

    2016-09-20 15:50:33 Active Battery 100 % 44,050 mWh
    15:50:36 Connected standby Battery 100 % 44,050 mWh
    15:52:10 Active Battery 100 % 44,050 mWh
    15:56:29 Connected standby Battery 100 % 44,050 mWh
    18:43:02 Active Battery 100 % 44,050 mWh
    19:44:25 Connected standby Battery 87 % 38,152 mWh
    19:44:30 Active Battery 87 % 38,144 mWh
    19:52:29 Connected standby Battery 86 % 37,909 mWh
    2016-09-21 00:00:00 Suspended 85 % 37,316 mWh
    04:48:32 Active AC 85 % 37,453 mWh
    04:53:01 Active Battery 87 % 38,403 mWh
    04:53:10 Active AC 87 % 38,410 mWh
    05:17:06 Active Battery 97 % 42,644 mWh
    05:17:13 Connected standby Battery 97 % 42,644 mWh
    05:47:29 Suspended 97 % 42,514 mWh
    05:55:58 Connected standby Battery 96 % 42,400 mWh
    05:55:58 Active Battery 96 % 42,400 mWh
    05:55:58 Connected standby Battery 96 % 42,400 mWh
    06:25:29 Suspended 96 % 42,302 mWh
    06:27:27 Connected standby Battery 96 % 42,195 mWh
    06:27:27 Active Battery 96 % 42,195 mWh
    06:27:27 Connected standby Battery 96 % 42,195 mWh
    08:28:07 Active Battery 95 % 41,716 mWh
    09:55:46 Connected standby Battery 63 % 27,938 mWh
    10:04:44 Connected standby AC 63 % 27,770 mWh
    10:04:44 Active AC 63 % 27,770 mWh
    10:04:45 Connected standby AC 63 % 27,770 mWh
    10:04:46 Active AC 63 % 27,770 mWh
    10:14:51 Connected standby AC 71 % 31,107 mWh
    11:11:19 Active AC 98 % 42,986 mWh
    11:11:36 Active Battery 98 % 43,001 mWh
    11:12:22 Connected standby Battery 97 % 42,925 mWh
    11:55:14 Active Battery 97 % 42,651 mWh
    11:57:33 Connected standby Battery 96 % 42,324 mWh
    12:30:06 Active Battery 96 % 42,195 mWh
    12:31:05 Suspended 95 % 42,066 mWh
    12:33:51 Active Battery 95 % 41,747 mWh
    13:51:30 Connected standby Battery 75 % 33,083 mWh
    13:52:15 Active Battery 75 % 33,068 mWh
    13:56:22 Connected standby Battery 74 % 32,490 mWh
    2016-09-22 00:00:00 Suspended 70 % 30,962 mWh
    2016-09-23 14:21:29 Connected standby Battery 70 % 30,848 mWh
    14:22:03 Active Battery 70 % 30,841 mWh
    14:24:44 Suspended 68 % 30,172 mWh
    14:27:59 Active AC 69 % 30,195 mWh
    14:33:04 Suspended 72 % 31,502 mWh
    14:34:04 Active AC 72 % 31,745 mWh
    14:59:44 Suspended 86 % 37,666 mWh
    15:01:15 Active AC 86 % 37,886 mWh
    15:36:00 Report generated AC 98 % 43,381 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-09-20 15:50:33 Active 0:00:02 - -
    15:50:36 Connected standby 0:01:34 - -
    15:52:10 Active 0:04:19 - -
    15:56:29 Connected standby 2:46:32 - -
    18:43:02 Active 1:01:22 13 % 5,898 mWh
    19:44:25 Connected standby 0:00:05 - 8 mWh
    19:44:30 Active 0:07:58 1 % 235 mWh
    19:52:29 Connected standby 4:07:30 1 % 593 mWh
    04:53:01 Active 0:00:08 - -7 mWh
    05:17:06 Active 0:00:06 - -
    05:17:13 Connected standby 0:30:16 - 130 mWh
    05:55:58 Connected standby 0:00:00 - -
    05:55:58 Active 0:00:00 - -
    05:55:58 Connected standby 0:29:31 - 98 mWh
    06:27:27 Connected standby 0:00:00 - -
    06:27:27 Active 0:00:00 - -
    06:27:27 Connected standby 2:00:40 1 % 479 mWh
    08:28:07 Active 1:27:38 31 % 13,778 mWh
    09:55:46 Connected standby 0:08:57 - 168 mWh
    11:11:36 Active 0:00:46 - 76 mWh
    11:12:22 Connected standby 0:42:51 1 % 274 mWh
    11:55:14 Active 0:02:19 1 % 327 mWh
    11:57:33 Connected standby 0:32:32 - 129 mWh
    12:30:06 Active 0:00:59 - 129 mWh
    12:33:51 Active 1:17:39 20 % 8,664 mWh
    13:51:30 Connected standby 0:00:44 - 15 mWh
    13:52:15 Active 0:04:07 1 % 578 mWh
    13:56:22 Connected standby 10:03:37 3 % 1,528 mWh
    2016-09-23 14:21:29 Connected standby 0:00:33 - 7 mWh
    14:22:03 Active 0:02:41 2 % 669 mWh

    Usage history

    History of system usage on AC and battery

    2016-09-21 2:53:37 14:28:59 0:38:44 0:56:27
    2016-09-22 - - - -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-09-21 44,050 mWh 42,157 mWh
    2016-09-22 44,050 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-09-21 5:24:49 207:44:34<br><br>8 % / 16 h 5:10:51 198:48:55<br><br>8 % / 16 h
    2016-09-22 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 5:24:49 201:45:51<br><br>8 % / 16 h 5:10:51 193:05:37<br><br>8 % / 16 h

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  2. Anonymous
    2016-09-23T17:09:05+00:00

    Replacing the battery does not fix the issue. It is as if the battery is not even there. If the power adapter is removed or slightly  moved the surface shuts down immediately. This is a software issue thant may have ruined some hardware.

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  3. Anonymous
    2016-09-23T16:13:19+00:00

    Seems to me that you have the same issue i have, where the design maximum is LESS than the device maximum charge... I have now begun to stop charging when u reach around 95, 97%, to avoid over charging, and as it's apparent to me that MS simply doesn't care about us and our battery issues, I'm going to simply purchase an external power source (there are now a number of them in Amazon that you can get that you can use a surface to 12 volt connector with.... I'm a little hesitant because i don't want to screw things to more, but as MS has been clear with me that because my device is no longer in warranty, i would have to pay 450 bucks for a device that very well could have the same problem, well, i don't have much to lose imo..... I'm actually pretty surprised that MS is willing to just allow customers to go through this, when they HAVE to know the batteries they installed are faulty..... Additionally their answer that it's impossible to replace a"fixed " battery is simply wrong - it's fairly easy, actually - the "fixed" battery is only attached to the interior of the device with a little bit of glue and is easy to remove.... Like i said before, i have found one company that sells a5500 mah (roughly 39, 40, 000 mwh) battery specifically for the sp3 and they include detailed instructions... But personally, i would prefer to use an external portable power source and not open up the device - why won't MS even offer THIS fix? If not free (as it should be) but even at a discount,??

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-23T14:58:55+00:00

    how many SP3's do you have deployed and how many have this problem?

    >> Surface Pro 3 users have issues with LGC batteries (fast draining).

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  5. Anonymous
    2016-09-23T14:52:23+00:00

    I picked up my Surface Pro 3 shortly after it was released and have to say that I've absolutely loved it with the one exception being the battery life.  I've also ALWAYS had flaky charging issues where Windows will report it as not charging until I hover over it and SOMETIMES that causes it to show as charging but usually only for a short while.

    I've also had a pretty bad experience with regards to battery life in general - it's honestly, never been very good.

    This has been a VERY frustrating problem and I find myself being constantly plugged in and trying to keep the battery above 95% and that seems to get around the issue, however, it kind-of defeats the purpose of having a tablet!

    My warranty expires in just a little over a month and I'm concerned that this issue is going to be one I'll have to live with for the remainder of my time using the device.

    I'm VERY happy to see that Microsoft has officially acknowledged this issue, but, I'm almost 100% certain that my warranty is going to expire before this issue is fixed and as such will there be a concession made?  Is there a way to some how get a credit towards a Surface Pro 4 or something given this issue appears to be a flaw that I don't think is going to actually be a fixable one without getting new devices (just a hunch).

    Thanks,

    Eric

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