Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-12T05:12:42+00:00

    For users who have problems associated with charging, what is your "Build Number?"

    Go to setting ->About->scroll to the bottom.

    Why? I do not have problems when charging my Duo 1 (I only have the problem when VPN is used when on Wi-Fi. So it is easy to stop crashes until a patch comes. "Patience is a virtue," but....)

    My Duo 1 Build Number is 2022.829.13, which I read is "the" known culprit. Of course, Duo 2's build is probably different, so post that too.)

    I certainly believe your charging problems. I'm just wonder if it a particular build.

    I gather less than 20% of Duos are "lucky" to have this build.

    Anyone?

    My build number on my duo 1 is 2022.829.13.

    I have the same problem with wifi + vpn.

    Battery drains also that it's pretty normal with always using mobile data.

    But i dont have any issue with charging.

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  2. Anonymous
    2023-06-12T05:09:07+00:00

    If you don't mind, maybe start another thread for your Windows 11 problem on your ASUS laptop. OK?

    This thread for the Surface Duo 1 and 2.

    And we have enough problems as it is. :-(

    I'm having the same problem with my duo, just wanted to share more information that unfortunately this problem is for all microsoft OS with security update.

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  3. Anonymous
    2023-06-12T03:48:23+00:00

    For users who have problems associated with charging, what is your "Build Number?"

    Go to setting ->About->scroll to the bottom.

    Why? I do not have problems when charging my Duo 1 (I only have the problem when VPN is used when on Wi-Fi. So it is easy to stop crashes until a patch comes. "Patience is a virtue," but....)

    My Duo 1 Build Number is 2022.829.13, which I read is "the" known culprit. Of course, Duo 2's build is probably different, so post that too.)

    I certainly believe your charging problems. I'm just wonder if it a particular build.

    I gather less than 20% of Duos are "lucky" to have this build.

    Anyone?

    My build number is 2023.425.15 on my Duo 2, if that helps in some way.

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  4. Anonymous
    2023-06-11T18:50:39+00:00

    For users who have problems associated with charging, what is your "Build Number?"

    Duo 2. Build 2023.425.15. May security update.

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