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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Well! There you have it!
In the meantime, my Duo 1 is hardly unusable. I just turn off the VPN when on Wifi. Not a big deal. It works fine.
Yes on Duo 1 and Duo 2.
Don't do a Factory Reset, yet.
The first thing to do is turn off your VPN when on Wifi.
That almost always fixes most issues, if not all of them. Then await an update.
Is this also happening with the surface duo 1? I am having the same issues. Would a factory reset help the problem?
I'm in the same boat as you. The only way I can get my Duo 2 on, and have it stay on, is by leaving it on the charger.
