Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-11T18:46:40+00:00

    Is there a solution to rollback the update or go to previous version? Any image of device firmware with previous version? It would be great.

    Or is there a official microsoft hotfix update to patch and fix the problem?

    I used Microsoft's instructions to install the recovery image for the Duo 2.

    https://support.microsoft.com/en-us/surface-recovery-image

    It did not work. It installed build 2023.425.15 and the problem persists. I don't know of any other officially supported methods for installing a different build.

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  2. Anonymous
    2023-06-11T18:32:45+00:00

    For users who have problems associated with charging, what is your "Build Number?"

    Go to setting ->About->scroll to the bottom.

    Why? I do not have problems when charging my Duo 1 (I only have the problem when VPN is used when on Wi-Fi. So it is easy to stop crashes until a patch comes. "Patience is a virtue," but....)

    My Duo 1 Build Number is 2022.829.13, which I read is "the" known culprit. Of course, Duo 2's build is probably different, so post that too.)

    I certainly believe your charging problems. I'm just wonder if it a particular build.

    I gather less than 20% of Duos are "lucky" to have this build.

    Anyone?

    How do I find the build number when the duo won't even boot? Also, I am now 4 months out of warranty....

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  3. Anonymous
    2023-06-11T13:31:56+00:00

    If you don't mind, maybe start another thread for your Windows 11 problem on your ASUS laptop. OK?

    This thread for the Surface Duo 1 and 2.

    And we have enough problems as it is. :-(

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  4. Anonymous
    2023-06-11T11:52:49+00:00

    I think I'm having same problem with my windows 11 on ASUS VIVOBOOK.

    When i turn on my vpn or proxy it signs out automatically, or if i shutdown or restart windows it takes several times too boot and none of recovery options works ( restore, reset..).

    I think it's a security update that mess with something in devices.

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