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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Update: Using the recovery image made it "better" but the device is still in a completely unusable state. The battery drain and extreme overheating is gone. It was able to stay on without needing to be connected to the charger. It has since reverted to boot looping unless it's connected. And while it is on, the screens will flicker off and on. But hey, at least I don't have to worry about it overheating... until that starts again too.
Did the image restores the device to old firmware?
If it does check for update several times.
In this case you're lucky that u can stop updating the last one that broke the device.
Yes, that is correct, I reset "Wi-Fi, mobile and Bluetooth" under System/Reset options.
Yes, it will delete all saved Wi-Fi networks, and you will also have to pair all Bluetooth devices again.
But, so far this has worked fine on the Duo 1, with VPN switched off.
Perhaps you didn't read the work around solutions in this thread.
If you use a VPN, turn it off when you are on Wi-Fi.
Try it and report back if it worked.
I love my Surface Duo 2, but the latest update has broken this device. It resets constantly. I had to purchase a replacement phone since I relied on my Duo 2 as my daily driver(bought a Samsung product). I cannot stop conducting business while they figure how to release a phone update. Microsoft took a great device and made it unusable. I miss using my Duo 2. Perhaps Microsoft should look into their software verification before they release another update. Most people can't have their phone suddenly become unusable. This will drive them to replace their device with a competitor. It is a shame...
Admittedly, I was already not looking forward to the Duo 3 because of my experiences with the 1 and 2. With Windows Central reporting that Duo 3 will be a single screen foldable, all the work done on Duo 2 will get tossed out the window (no pun intended). Technically, at least in regard to Microsoft, this is a new form factor for them. Their software and launcher were designed for two screens and now they have to design it for one. If we're being blunt, that's just new ways for Microsoft to screw up. I can definitely see how the Duo 3 will be yet another beta product.
Because I don't need or want a single screen foldable, I was already eyeballing the new Motorola Razr+. A bricked Duo with no ETA for the fix is making that decision much easier.
