Surface Pro 7 charger randomly stops working

Anonymous

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again.

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

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Anonymous

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection.

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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62 additional answers

Anonymous

2021-05-25T03:33:04+00:00

It impresses me that there are 82 complains about exactly the same thing . And one response from MS!

It is clear that there is a faulty in your charger supplier.

My computer is just about 1 year old and it is happening exactly the same.

Would you please contact us with a possible solution ? If you have identified there is a fault on the part - why still sselling the same?

It doesnt seem ok to tell to clean the head of teh charger. I believe everyone has tried that.

Im waiting your contact ,

S.
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Anonymous

2021-04-23T04:28:39+00:00

Just wanted to bump that I am also going through the same struggle off charging brick gradually not working at all, even the usb port of it.
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Anonymous

2021-02-28T17:30:30+00:00

I am also having this problem but I have moved the plug to different receptacles and wiggle the block plugs along with the magnetic plug into to surface. I purchased my Surface Pro 7 last July 2020 and have had it replaced after just 4 months. Now I am having issues with the charging cord. I for one am starting to become very disappointed in the product. I have always used a laptop and decided to go to the Surface because of it's easy ability to travel with me instead of dragging along my heavier a larger laptop. I feel I need for Microsoft to replace my charging cord in a quick manor as to not be stuck without a way to charge my Surface when it is needed. I don't have the luxury of another computer to use while my Surface is waiting for a charging cord to arrive.
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Anonymous

2021-02-01T00:54:26+00:00

If by this you mean the part of the cable that plugs into the wall outlet can be removed from the brick, I have tried this and gotten no results.

I just tried to lightly fidget with both the magnetic piece itself and the other end of the brick (the one the magnetic plug is attached to) and neither seemed removable.

I too am disappointed because I use a 15" i7 Linux laptop as my main workstation and I've become such a big fan of the surface that I primarily use it despite the smaller screen (until it died and the charger stopped working).
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