My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-03-09T19:06:25+00:00

    thank you. =)

    Maybe we should create a baseline measurement with a decibel measurement app.. :D

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  2. Anonymous
    2018-03-09T17:53:31+00:00

    does anyone actually know if its just the 256gb version?

    just grabbed the second one with coil whine

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  3. Anonymous
    2018-03-07T10:12:20+00:00

    Hallo Ladies and Gentleman,

     since i bought microsoft surface laptop iam facing many problems almost every month ;problems like battry performance 8-9 hours only( announced battry backup is 14.5 hours) and windows. I think its only 8 months that i had bought this microsoft surface laptop and i let repair it for 5 times.Every time i need to reinstil apps and software. After letting for repair i need to wait for 3 weaks to have device in my hand.In my laptop i had just java,vlc not any other sofware.

    microsoft surface laptop  256GB i7 8gb

     Berlin Germany

    I need you helps and suggestions

    Thank you

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  4. Anonymous
    2018-03-06T07:59:47+00:00

    I have been battling with Microsoft Support for the last 3 weeks to get a full refund. They customer support is atrocious. 

     I am now stuck with a Surface Book 2 that makes a very annoying coil whine noise.

    I am done with Microsoft.

    Jumping over to Apple. They customer service is one of the best i have experienced. I tried the Mac Book Pro and even after the 30 days period i was given full refund. Apple build quality and quality control is certainly better. 

    I will just have to dual boot to use Windows.

    Microsoft, i should have followed Customer Report recommendation not to buy any of your surface line devices. I have learnt my lesson the hard way..

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