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Hello,
I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student.
I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings.
Unfortunately my warranty has expired since then, so please advise me in anyway possible!
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Repair shops want $600 to $700 to replace the battery, Microsoft wants $570 for a refurbished system that will probably have the same problem considering its a hardware problem. Batteries don't last forever but a battery on a machine that cost as much as my first car and my business relies on should last more than 2 years and shouldn't cost $600 to $700 to replace. I have a dell computer from 2000 that's battery still holds a charge.
It's not a swollen battery; the connection is simply loose. Works fine if you hold battery 1 in place.
The problem is defiantly a hardware problem and they offered me the option to buy a refurbished one, which I can't afford, and I would just end up with the same problem. Microsoft will replace the system if the battery swells, which is a hardware problem but wont replace the battery or system if the battery doesn't take a charge or hold a charge.
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It works!
