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Hello,
I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student.
I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings.
Unfortunately my warranty has expired since then, so please advise me in anyway possible!
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just an update as the original poster.
I’m still absolutely furious with the unhelpful and repetitive suggestions from Microsoft. I ended up junking it and having to dish out on a new laptop only 2 years after purchasing the Surface Book. Shame on the support team. Someone should have offered a refund or replacement.
Through all the steps I have made no progress and have lost a lot of time trying to resolve this battery problem and its on there end.
Having the same problem today. Someone suggested draining both batteries to 0% and trying to recharge. The manual detach method using the pin works but attaching the charger to the clipboard still doesn't charge its battery. :(
Your base is dead. It is the same problem as for many sb devices. You cannot do anything. This device has huge quality issues in the second generation, too. So the only solution is not to buy it. MS will offer you to replace the base for 600 Euro with a second-hand base. Which would be extremely stupid to accept. You will have the same or another failure soon enough with this low quality product.
Hello,
I'm not sure to have the same battery problem. I wasn't able to detach the tablet. Then i used the paperclip method to release the tablet. Afterwards i switched it on (with no charger connected) and it was working properly. I was surprised to see this battery information: 100% charged and Battery 1: 0%, ... ? Do you have any ideas?
Thank you!
