Has the issue also occurred with the replacement?
Surface Pro 9 Screen Flickers/Scramble
Hello,
I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.
Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?
I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.
I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.
Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.
Surface | Surface Pro | Display and screen
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Anonymous
2024-05-05T06:02:19+00:00 -
Anonymous
2024-05-01T10:42:14+00:00 Hello Rob,
could you help in this matter please?
so far i've been noticing a flickering pattern while on Youtube using chrome and edge:
https://1drv.ms/v/s!Au8xeAszKCWulg8iqZCCMqNrT9vp?e=vfcFPK
the solution i found on the internet is to disable the "hardware acceleration" option within the the browser and it resolves the issue. however, the scrolling on some of websites will not become smooth and not right.
when i use firefox, everything runs smoothly. but after a long period, the scrolling on some of youtube videos gets slower like it's have some sort of a frame drop rate. and when i relaunch firefox it works again.
is this a hardware issue or drivers issue?
thanks