Surface Pro 9 Screen Flickers/Scramble

Anonymous
2022-11-15T03:50:01+00:00

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-03-29T05:20:46+00:00

    YES !!!! It is ! Same on w11. I tested yesterday, no tear or blink.

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  2. Anonymous
    2023-01-23T13:01:17+00:00

    What I can't understand is why companies just acknowledge there is an issue.

    Instead, the typical support is replace the unit or reinstall/refresh the system drivers/ firmware. They're is obviously an issue given the number of people that have this problem; I'd feel more confident if I got: we know there is a problem, we'll look into it, and try to get it fixed by the next driver update. I'd rather know this is going to be fixed in a year versus not even acknowledging the problem and making people wonder : is it just my machine? Did I do something that is causing this? What else can I try...

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  3. Anonymous
    2023-01-22T17:18:33+00:00

    I have the same issue with the new SP9. The flickering appears randomly maybe once or twice per hour and only the right third/quarter of the screen. The flickering patch ist approx. as wide as the width of the notification bar when clicking on the time/date.

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  4. Anonymous
    2023-01-08T14:38:35+00:00

    Im experiencing the same issue. Happens a few times a day. Doesnt really effect performance but is really annoying and ruins user experience. Hoping for a software fix too.

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  5. Anonymous
    2022-11-27T06:25:30+00:00

    I recently began noticing the same issue. This issue began persisting when using "Microsoft EdgeVersion 107.0.1418.56 (Official build) (64-bit)".

    Please advise what steps can be taken or if replacement is necessary. I'purchased the Surface Pro 9 device approx 30 days ago.

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