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Hello,
I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.
Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?
I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.
I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.
Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Unfortunately I cannot help with the problem but replying here to say I have exactly the same issue. I returned my brand new SP9 32gb last month for this very reason but it's also happening on my new device (I am running all the latest drivers currently).
As you say it's likely a temporary software/driver issue that will most probably be resolved with an update soon, I hope.
I have the exact same issue, glitching randomly every now and then. What was the solution??
This issue has been resolved with a replacement. Thank you.
This seems to be a glitch I'm the SP9. Microsoft suggests uninstalling and reinstalling the updated drivers. I've done that and it seemed to work but I still have an occasional flicker.
Hi Varinderjit Mann,
Thank you for reaching Microsoft Community.
I've sent you a private message for some details. Please check your profile's inbox and feel free to respond.
We look forward to your response.
Kind regards,
Marrion
