This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI.
I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Does anyone know if this problem also exists with Surface dock 2 with Surface pro 7?
There was Kim at the end of page 23 saying that it didn't help.
Alastair said Dock 2 solved his problem.
Perhaps MS can test it themselves, and if Dock 2 really solves the problem, they should offer replacement or discount for Dock 1 users stuck with this.
Cheers.
Thanks for that info. Just out of curiosity, what made you decide to use the usb-C port instead of the all-in-one surface cable? It would seem easy to use just this one cable.
I don't have the issue with my surface dock 2 (I did with the original dock). However, I am now connected to the monitor via the usb-c ports.
Does anyone know if this problem also exists with Surface dock 2 with Surface pro 7?
