Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-07-19T14:41:00+00:00

    I'm going to either stir this up some more or put this to rest but here are my findings as of my latest round.  First, when I'm at my desk, I use my Surface with a Tripp-Lite power bar for a faster, hardwired internet connection and Logitech keyboard and mouse.  When I'm in my recliner or roaming, I use the standard cover/keyboard and the flexible Microsoft mouse.  I used to use quite a bit of ancillary software to make sure that everything was up to date, blah, blah, blah.  I've gotten very tired of finger pointing, especially when all of it seems to be contradicted and the assumption all purchased software has no problems.  On my latest rebuild to v1903, I wiped the hard drive and just used the Microsoft mouse and keyboard until I had Windows completely up to date.  Then I installed my other keyboard/mouse and printers and the software I needed (Office, maps, audio editing, etc) but no system checking software.  So far, everything is hanging together with no crashes from seemingly out of nowhere.  My experience before I retired was as an applications programmer (tailoring Access built stand-alones)  for clients so I'm not a newbie.  I've been in the business since MS-DOS and Widows 3.0.  Enough memory lane.  Just save your files, wipe your computer and start from scratch.  Don't assume all tools are crash tested and only do what they claim.  Proof your installations and do plenty of restarts to make sure things work when resident and not just in memory.

    Best Wishes,

    Paul Docka

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  2. Anonymous
    2019-07-19T11:47:22+00:00

    I'm not sure what you would be hoping to prove or demonstrate by collecting people's information in this fashion.  The issue that sparked this thread is definitively and conclusively caused by a firmware update released by Microsoft that seems to have to relation to age of device or system configuration.

    I at first wrote this off as a scam post, trying to get people to install software to push out malware or harvest personal data, but after doing a little research, I do give you the benefit of the doubt that this is an earnest attempt, albeit misguided.  

    I don't know if MS forums support such a thing, but a Sticky post wouldn't be a bad idea to help bring newcomers up to speed and cut down on the noise.

    is it possible for you guys to install https://batterybarpro.com/

    Then report back if the battery wear is above 10%?

    I have a feeling that its related to the battery but i can't confirm unless we have sufficient data sample size.

    perhaps if 50 people report of the same issue, we can bring this as a fact to Microsoft because they sell us a device with an inherent manufacturer fault.

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  3. Anonymous
    2019-07-19T03:37:06+00:00
    1. This will give a cycle count, no need to install software. Expected life is 1000 cycles I believe.
    2. Select Magnifine Glass (or search), Type CMD and select
    3. Type following command “powercfg /batteryreport” and hit Enter key. It will generate the battery life report and save to the current location you located with a file named “battery-report.html”.

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  4. Anonymous
    2019-07-19T03:19:36+00:00

    is it possible for you guys to install https://batterybarpro.com/

    Then report back if the battery wear is above 10%?

    I have a feeling that its related to the battery but i can't confirm unless we have sufficient data sample size.

    perhaps if 50 people report of the same issue, we can bring this as a fact to Microsoft because they sell us a device with an inherent manufacturer fault.

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  5. Anonymous
    2019-07-19T03:10:42+00:00

    I am here to report back again. I fresh installed 1709, because there was fix for keyboard released in March 2018, but it was not successful. Installed all the following update and finally 1903, nothing really worked. Meanwhile, someone said, they bought surface keyboard from Amazon, bought one, but doesnt work (I believe that person had keyboard hardware issue). 

    Only hope is, someone will find a way to fix HKEY registry where the codes are broken

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