Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-05-15T06:14:41+00:00

    I contacted microsoft support in the end and their answer was that I should get an exchange refurbished unit costing £330  plus VAT with a 3 month guarantee!!! Great support.

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  2. Anonymous
    2019-05-15T03:59:28+00:00

    The same issue happened to me. The battery was drained to 0% and when I put the charger,I switched on and recognized the type cover keyboard. After the battery was charged, I shut down, restarted and again keyboard not recognized.

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  3. Anonymous
    2019-05-13T20:34:02+00:00

    Thanks for the suggestion but unfortunately it didn't work for me.

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  4. Anonymous
    2019-05-13T20:23:58+00:00

    Thanks for the tip. I tried it immediately. Sadly, it didn't work for me.

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  5. Anonymous
    2019-05-13T18:51:56+00:00

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