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I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all. I rarely take my surface anywhere.
This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.
AGAIN, WTH
Troubleshoot your Surface Type Cover or keyboard
Download drivers and firmware for Surface
Edition
Windows 10 Professional
Version
1803
OS Build
10.0.17134.165
Serial #
035060755053
Processor
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Graphics card
Intel(R) HD Graphics 520
System
OSType64BitX64
RAM
8 GB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, it looks like there was a missed opportunity today.
There was a firmware update to Surface devices, including the Surface Pro 4, and it certainly has not resolved the issue of the unrecognised Type Cover on my device.
I had suspected that a fix would be sneaked out under the cover of something else, but not on this occasion.
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any update from Microsoft Thailand on your side?
The problem is Windows 10 installs on all sorts of devices and the base install doesn't know if its installed on a laptop, surface, desktop or toaster until it interrogates the hardware and bios. This is where it tries to be be clever. It now forces you to use windows update to protect you from nasties and if it thinks you have the latest drivers etc it won't let you force roll back as far as I can see.
With the surface, MS has royally shafted it on numerous occasions and something in the last update naffed the firmware and windows 10 doesn't even know its a surface. They managed to not mess the pen up but the keyboard is gone, never existed not there never gonna be there and is seemingly unfixable. I have tried everything and will probably sell the device as a tablet to some poor so and so. I am using a laptop to type this and stylish as the surface kit is it gets fundamentally broken by a company who charges a fortune for bad service. Imagine taking a Ferrari for a service and they give it back and half of it no longer works. If you take the MS approach they would sell you a new one or you would just have to put up with the old one. What a load of tosh.
Seriously the only fix is a new one.......................
Not for me ever.
