Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2022-03-23T14:58:24+00:00

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  2. Anonymous
    2022-03-23T12:02:25+00:00

    Hi all,

    I had a problem with Surface Pro 3 and the Keyboard Type Cover. Would work in BIOS / UEFI but not in windows. Therefore a software issue. I followed everyones suggestions, uninstalling drivers, reinstalling windows, editting registry (was risky but I was desperate), two finger restarts etc... and nothing worked...

    After much investigation I found that there was an issue with "Wacom Device" - looking into this Wacom made the drivers for the Surface Pen, it wasn't what I thought was the problem but it turned out I was wrong.

    I went to Wacoms website and couldn't find anything specifically related to Surface products but thought I'd install their drivers anyway from this page Drivers | Wacom. And then restarted the SP3. Guess what?!? BOOOM it worked. After 3 weeks of trying to fix this issue it is now resolved.

    So anyway, anyone with a working keyboard (Type Cover) in UEFI but not windows try this... Let me know if it works...

    Mark

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  3. Anonymous
    2022-03-20T18:30:23+00:00

    VOLVIO A FALLAR. duró poco la alegría.

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  4. Anonymous
    2022-03-19T14:59:49+00:00

    SOLVED. Buen día a todos, les escribo desde Argentina.

    Hace unos días mi teclado de Surface dejó de funcionar. Leí prácticamente todos y cada uno de sus comentarios para intentar solucionar el problema hasta que finalmente di con lo que para mi es la solución.

    Descargué desde el siguiente link la imagen mas antigua posible para mi Surface (en mi caso tengo una Surface pro 4)
    Surface Recovery Image Download (microsoft.com)

    y luego seguí los pasos para crear una unidad USB y restaurar el equipo desde allí. (Se explica dentro del mismo link que les copié más arriba)

    Luego de terminado el proceso de instalación y configuración, mi Surface type cover continuaba sin funcionar.
    Lo siguiente fue dejar corriendo las actualizaciones de windows update, hasta que en un momento, de pronto, se instaló el driver de mi Surface type cover y volvió a funcionar.

    Instalé todas las actualizaciones posibles para ver si el teclado volvía a fallar o no. Actualmente tengo instalado Windows 10 21H1 (compilación SO 19043.1586) y sigue funcionando todo perfecto. (También la rotación automática, que nunca falló en mi caso).

    Por ahora mi teclado se encuentra funcionando perfectamente. Estaré reportando si tengo novedades (espero que no).

    saludos y espero que les sirva mi experiencia.

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