Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-10-21T00:38:13+00:00

    Ok I have it working again.  This time it survives a reboot, closing the lid, shutdown, etc.

    I also now get the proper "Do want to switch to tablet mode" prompts, etc.

    And, the rotation now works correctly in Tablet mode (it did not work at all prior).

    Now being a sys admin, I normally only change one thing at a time, but I didn't follow my own rule and I made two changes.  Not sure which resolved it, or if both did.  But anyway here is what I did:

    The keyboard is disconnected and the Surface is in Tablet mode. I have a USB keyboard and mouse connected.

    1. Downgrade UEFI firmware to v103.2851.256.0.

    http://www.catalog.update.microsoft.com/Search.aspx?q=Surface%20-%20Firmware

    and look for that version.

    To install it, go into Device Manager, look in the Firmware section, and update Surface UEFI with the file(s) inside the .cab file.

    You may need to modify your registry to allow downgrades.

    Reboot.

    1. Uninstall the "I2C HID Device" in Device Manager, under Human Interface Devices.

    Scan for changes.

    Reboot.

    Power down, Power on.  (I did a full power cycle as an afterthought, since I know that some firmware updates require full power down, and many changes require two reboots)

    Picked up the tablet, turned it sideways, and it switched to Portrait mode.  Yay! Then I connected the keyboard and it immediately worked. Doubleyay!  I went through various combinations of shut down, power cycle, hot/cold disconnecting keyboard, etc.  and it still works.

    @ElegantPen, I do not have Hibernation enabled, that was one of the first things I disabled when originally purchased. That might be a different issue, although glad it worked in your case.

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  2. Anonymous
    2020-10-20T23:48:08+00:00

    still happens sometimes after a windows or firmware/drivers update - but here is how to reliably fix it every time (only if touchpad still works in UEFI/BIOS):

    I can confirm that this does NOT work and is NOT a solution.  It is simply the same thing copied and pasted from every other thread, including this one.

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  3. Anonymous
    2020-10-20T23:25:31+00:00

    still happens sometimes after a windows or firmware/drivers update - but here is how to reliably fix it every time (only if touchpad still works in UEFI/BIOS):

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  4. Anonymous
    2020-10-18T22:48:30+00:00

    Had this issue a few weeks ago. My SP4 Type Cover suddenly stopped working and screen rotation didn't work either. Tried all kinds tricks to get them working, but nothing seemed to have an effect. 

    Then I remembered that I had recently enabled Hibernation mode from the power options, which I have not been using at all before. I disabled it again and let the surface sleep on my desk plugged in for an hour or so. When I came back to it the Type Cover and screen rotate were working again.

    I'm not sure if the Hibernation mode was the cause behind this. However it seemed to have fixed the issue for me. Haven't had any problems connecting the Type Cover or rotating the screen since then.

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  5. Anonymous
    2020-10-03T15:50:46+00:00

    Experiencing the same issue. It seems many users have been duped out of money through no fault of their own. There was a similar issue regarding flickering screens in SP4 but eventually MS started a replacement program for that. If anyone knows how MS got convinced to replace them, perhaps we could do the same.

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