Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-04-06T11:10:22+00:00

    Hi ECHO

    with le last update, my keyboard gone useless.. I tried everything.. then I've read something about sleep mode and decided to cancel that mode..

    Today my keyboard resurrected ehehehe 

    Hope this can be useful.

    Ciao =D

    EDIT 10 April

    my type cover is dead.. again.. i'v disintalled driver and didn't work...

    any idea?

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  2. Anonymous
    2020-04-02T21:37:40+00:00

    unfortunately I have the same problem after deiver updates. Touchscreen, keyboard and at one point even the mouse was not working ...mouse was my own fault. now everything is working finw but the type cover - lights go on when touched  but buttons or track pad does not react.

    it is quite a pain wirhout keyboard but at least I can use it again.

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  3. Anonymous
    2020-03-29T09:00:02+00:00

    Update: I followed instructions provided by MS Support and did the re-image recovery of Windows 10. Cover still not functioning (although it lights up upon touching the touch-pad). I did also download and install the latest Surface Pro 4 firmware and drivers update file available on the official Microsoft website.

    Nonetheless, first KERNEL_SECURITY_CHECK_FAILURE blue error screen kept on appearing. I did various checks and they indicate a corruption of a critical data structure, the crash is possibly caused by another driver that cannot be identified. Attaching the screenshot below. 

    Now another blue screen appears: MODE_EXCEPTION_NOT_HANDLED_ETD each time I try to log into Windows. When I disable the Type Cover in the Device section in UEFI settings, the screen is gone. 

    Hope MS or someone will come up with a solution very soon, cause this is starting to drive me crazy. 

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  4. Anonymous
    2020-03-27T11:28:13+00:00

    I have tried after re-installing Windows, but not working for me, problem remains. 

    PS: I have been advised by to submit my claim via support.microsoft.com/oas 

    Hope this helps somehow.

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  5. Anonymous
    2020-03-27T11:14:48+00:00

    Yeah thats the one. Your device wont be able to go to sleep though.

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