Did you try the flipping of the surface pro without the rotation lock, and let it change its screen orientation, and then setting it back to landscape and see if the changes in orientation fixes the keyboard detection?
Surface Pro 4 type cover suddenly not working.
I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all. I rarely take my surface anywhere.
This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.
AGAIN, WTH
Troubleshoot your Surface Type Cover or keyboard
Download drivers and firmware for Surface
Edition
Windows 10 Professional
Version
1803
OS Build
10.0.17134.165
Serial #
035060755053
Processor
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Graphics card
Intel(R) HD Graphics 520
System
OSType64BitX64
RAM
8 GB
Surface | Surface Pro | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
689 answers
Sort by: Most helpful
-
Anonymous
2020-02-18T02:21:29+00:00 -
Anonymous
2020-02-17T14:50:51+00:00 I hate to add another anecdotal experience that may or may not apply to others, but I'd been having this problem with my Type Cover on my Surface Pro 4 for months. Tonight, I did all available updates, including the 02/2020 cumulative updates, and restarted, still nothing. At that point, checking updates again, I saw a Windows 10 feature update to v1909, so I did that.
After restarting, my Type Cover came to life for the first time in months. O_O I was amazed.
I used it for a few minutes, then closed the Type Cover and let it suspend. Ever since, my Type Cover has been dead again. FML.
Interestingly, my KB is dead in UEFI, but the trackpad works. That hasn't changed.
If whatever the Windows Update did can trigger it to work briefly, it sure seems likely this could be fixed by an update that addresses it specifically.
-
Anonymous
2020-02-13T23:13:59+00:00 My keyboard works in UEFI/BIOS mode but not in Windows 10. Reinstalling drivers didn’t help. And I’m not about to restore windows because this is a software issue. damn near everyone has this issue from a software update. Microsoft **** man.
I can verify that wiping the drive and re-installing Windows 10 has no effect on the keyboard issue.
There are only two solutions that work reliably:
- An external bluetooth keyboard (Not Microsoft)
- An external USB keyboard
The other option is that if you take it to the Microsoft store, they will usually give you a credit toward a replacement unit. In my case, I upgraded to a MSP7, which so far is working much better.
As a side note, the MSP4 had a number of performance / problem issues, which I originally attributed to it being a tablet-hybrid computer. None of these issues appears in the MSP7.
This leads me to believe that the earlier versions were somehow more defective than previously thought, but still worked well enough to get them through their 3-year life-cycle. (That is what Microsoft considers the life of the MSP).
My MSP7 is working very well, and the performance is much better.
-
Anonymous
2020-02-13T15:54:20+00:00 My keyboard works in UEFI/BIOS mode but not in Windows 10. Reinstalling drivers didn’t help. And I’m not about to restore windows because this is a software issue. damn near everyone has this issue from a software update. Microsoft **** man.
-
Anonymous
2020-02-12T18:12:03+00:00 And I spent $2,000 on this junk. Battery's dying like crazy. Rotation sensor is not working, and the type cover (and a 2nd newer one) is unusable.
Next I will cleanup everything on this devide and install a clean Wondows, let's see what happens - but I've lost hope.