System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-14T23:51:27+00:00

    My Surface Pro 2, 512 GB i5-4200 pc was screwed up by the firmware update.

    I just received my replacement Surface Pro 2 512 GB from under the Extended Warranty.  It was the i5-4200 CPU and only had 9% battery power on arrival... I am sorely disappointed in this!  :(

    So much for NOT gettting a Refurbished PC,  especially since I specifically asked to NOT RECEIVE a refurbished replacement.  This is also after having to wait an EXTRA WEEK beyond the Express replacement (ie, about 11 days) where I paid for/had my credit card with a hold on it for advance shipment.  They did however ship it Priority Overnight.  Kudos for the overnight shipping.

    I don't what if anything I can do about it.

    At least it works.

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  2. Anonymous
    2014-01-14T23:18:00+00:00

    I just heard from the Surface Care Team that has a case open for me since October that the firmware update for January has been cancelled.  They want to do more testing.

    Hello XXXXXXX

    Thank you for your updates. I am glad the store was able to take care of your refund, but we are still sorry it had to come to this point. Microsoft did actually decide to wait longer before releasing the fixed firmware update in order to give Engineering additional time for testing. This is due to the previous release causing such problems for our customers. We want to make doubly sure that when it is released it will not cause any issues.

    I am glad that your refund was taken care of and that all is well for you at this point. If you have any additional questions or concerns, please do not hesitate to reach out to me by replying to this email. I will go ahead and close this service request as no further action is required from the CARE team at this time, but replying to this email will reopen it to my attention. Thank you so much again for your patience throughout this case.

    Best regards,

    XXXXXXX

    Surface CARE Team

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