System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

0 comments

Answer accepted by question author

Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

0 comments

Answer accepted by question author

Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

0 comments

997 additional answers

Anonymous

2014-01-14T21:53:24+00:00
Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Please have the courtesy to read my most recent question and advise me on course of action. In the event of not getting any satisfaction from Microsoft I intend to take some action in relation to UK sale of goods legislation.

Roy

Where has the detailed question I posted gone?

On a new SP2 which managed to evade the Dec, 10 update. Today I received several updates; performed search for each and read every update carefully and decided to install the following:

KB2909569, MS Camera Codec Pack, KB2913152, KB2913320, KB2916626, KB2914440 and all of security updates.

There are three optional updates which I haven't included in the install: KB2911106, KB2913270 and KB2917993.

After the installation:
1. Firefox immediately became unstable. I don't know what else has adopted the symptoms, I am still testing.
2. Upon a cold boot with a MicroSD card inserted, the System and System Interrupts consume high CPU. An old problem which existed since the product was released and was fixed after the November update. Better than csrss.exe running high I suppose. Sigh... Well now the battery crunching CPU hogging thing appears unstoppable by Microsoft. I needed to eject the SD card before every cold boot and push it back in after. Twice now the card flew a couple of meters out of the socket and landed on the carpet boasting the prowess of the SP2 card slot spring. VERY UNCOOL, UNSAFE AND ANNOYING.
Microsoft, could you please re-release the November firmware update to us? That was the time before you went off your meds. Thank you.

UPDATE Wed 15-01-2014 @ 10am: I have removed all updates and the system is now back to stock. Hooray! System stable. Now I only have the MicroSD card to deal with.
Was this answer helpful?

0 comments No comments
Anonymous

2014-01-14T21:51:47+00:00

For Surface Pro 1, January firmware updates are listed at http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-update-history

The corresponding page for Surface Pro 2 lists no January firmware updates:

http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-2-update-history

It seems there are two possibilities:

1. Someone got confused and the updates are for Surface Pro 1, not 2.

2. The Surface Pro 2 updates are delayed for some reason.

It would be good to get a comment from Microsoft.

I had some high hopes to have a fixed firmware today. And I had no doubt that MS would keep its promis to fix this today.

If this is not happening today, I will try to get an exchange...

Very dissapointing indeed...
Was this answer helpful?

0 comments No comments