Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Update as of 07/19 /2017: We appreciate your patience in waiting for the resolution for your Kinect V2 which is not working on your Surface Book. Our support engineers made this link for troubleshooting steps to help resolve this issue. Let us know the outcome after conducting the troubleshooting steps. Regards.

I completely agree, the same thing happened to us a year ago and we bought 2 surface books, i7, and Microsoft is a dead end who could care less that they are making incompatible broken hardware and software.... We should turn to Reddit to start a revolution! But really my money will speak louder than anything, we will not be Buying Microsoft hardware again unless absolutely forced too....like with windows.... end rant

Hi all, Thanks for keeping on this issue and getting some attention on it. I currently have a brand new Surface Book on the way from Microsoft as a warranty replacement on a separate issue. Happy to plug in my Kinect to this before I install anything else whatsoever and provide a video recording of same, to show the response of a box fresh machine. Thanks, Mick

There is no fix yet because one of us has to take the time and contact Global support and go through all the steps of: buy a surface book, buy a Kinect, plug the 2 together and you will see that they don't work. Maybe if we send Microsoft a Kinect and Surface book they can plug them together and hear the sweet music of an infinite USB error noise....sorry for the sarcasm but i am really upset and cant believe there is no manager to speak to here. Let us speak to your manager Microsoft windows 10 support!!!

I wish, this thread seems dead to Microsoft. I really wish they could address this issue or at least give us an update that they could be looking into it.....sigh.....

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-07-19T23:35:00+00:00

Update as of 07/19 /2017:

We appreciate your patience in waiting for the resolution for your Kinect V2 which is not working on your Surface Book. Our support engineers made this link for troubleshooting steps to help resolve this issue.

Let us know the outcome after conducting the troubleshooting steps.

Regards.
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Anonymous

2017-12-08T17:36:50+00:00

I completely agree, the same thing happened to us a year ago and we bought 2 surface books, i7, and Microsoft is a dead end who could care less that they are making incompatible broken hardware and software.... We should turn to Reddit to start a revolution! But really my money will speak louder than anything, we will not be Buying Microsoft hardware again unless absolutely forced too....like with windows....

end rant
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3 people found this answer helpful.

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Anonymous

2017-06-15T09:21:16+00:00

Hi all,

Thanks for keeping on this issue and getting some attention on it. I currently have a brand new Surface Book on the way from Microsoft as a warranty replacement on a separate issue. Happy to plug in my Kinect to this before I install anything else whatsoever and provide a video recording of same, to show the response of a box fresh machine.

Thanks,

Mick
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1 person found this answer helpful.

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Anonymous

2017-05-24T14:11:09+00:00

There is no fix yet because one of us has to take the time and contact Global support and go through all the steps of: buy a surface book, buy a Kinect, plug the 2 together and you will see that they don't work. Maybe if we send Microsoft a Kinect and Surface book they can plug them together and hear the sweet music of an infinite USB error noise....sorry for the sarcasm but i am really upset and cant believe there is no manager to speak to here. Let us speak to your manager Microsoft windows 10 support!!!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2017-05-12T02:51:09+00:00

I wish, this thread seems dead to Microsoft. I really wish they could address this issue or at least give us an update that they could be looking into it.....sigh.....
Was this answer helpful?

1 person found this answer helpful.

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