Surface Pro 4 HUGE battery drain whilst off

Dear Karen

I have posted 3 sets of battery reports now but there has been no response.

This is a widely reported problem on both Surface Pro 4 and 6 models. This has been dragging on for well over a month now with zero progress thus far.

Can someone at Microsoft PLEASE look into this apparent bug / major defect in your products and do something about it?

Regards

Russ

It's been a whole month now and Microsoft have finally me asked for some reports - battery and sleep report. Other than re-installing Windows they haven't made any other suggestions.

So far, nothing I have tried has made any noticeable difference.

Not impressed!

Thank you for the update. I will continue to monitor your posts in case of a breakthrough and continue my search. If I find anything new and positive I will let you know.

Hi, we sent you a private message. Please check your email and reply back. 

Thank you,

Karen

Dear Karen

As per my above answer  : "I have now performed a clean installof the Windows 10 May 2019 release and latest surface drivers. This was a complete wipe and reinstall - not an in-place upgrade.". ("Reset this PC" obviously wouldn't be this version of windows).

So it was indeed a clean install from a USB flash drive of the latest Windows 10 version from the Microsoft website.

I have disabled Fast Boot and tried various other tweaks (disable connected standby etc) - no change.

My Surface is still losing around 20% charge overnight.

Regards

Russ

Hello RussellChandler1,

When said you Re-Install the OS, is it within Windows from Settings > Update & Security > Recovery > Reset this PC? If so, I highly recommend that you reset the Surface using a USB Recovery Image. You must have at least 16GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. 

How to Download, Create and Use a USB recovery drive

To download the Recovery Image:

• You'll need a PC running Windows 7 or later.

1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. Surface will start the recovery software on the USB recovery drive
7. When prompted, choose your language options and keyboard layout
8. Select Troubleshoot
9. Select Recover from a Drive. Choose Fully Clean the Drive.
10. If prompted, select Repartition the drives
11. If prompted for BitLocker Key, tap Skip this Drive

Regards,

Karen