Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

and now just after installing just a few updates not all i can't access anything in the app store so it has to be in one of those updates that is causing the problem. ok i think i have figured out the problem there is a firmware update that is causing the problem i have installed all updates except the firmware update and i can access apps and install from the store and find updates so the firmware update i beleave is the problem.

and here is another picture of it installing updates this is why i think one of the updates is the problem.

ok now i have tried an experiment i reset my surface once again just to see what happens i was able to install several apps from the store and i could access my account on the store i have not installed one update yet now this tells me that there is one or more updates that is causing this problem with people not being able to install apps from the store or download and install updates so i think Microsoft needs to research this and find out what the problem is witch updates or updates are causing this problem and fix it because from what im reading this problem is not just happening on the Rt tablet but all of them so now the ball is in Microsoft court .

the list of updates that it has installed so far. Looks like you are stalled at KB2919355. E.g. in particular no message at the top indicating the "Most recent cumulative update". I had been guessing that that one might have caused that change but I suppose it could have been just KB3000850. FWIW I don't understand the difference between KB3000850 and the latest "Rollup" and am surprised to still see KB3000850 listed as the "Most recent cumulative update", although I think it is the only one that I installed as an Optional update. Maybe that's all it means. Please try the IE method of finding out what version of it that you have active. Also, please go from the History back to the Windows Update main page and use its buttons to see if you have any Optional updates. Right now I don't because the Preview ones which were optional last month have now been applied as December "Rollup" updates. Presumably there may be another optional preview one later. HTH Robert

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2016-12-19T21:06:21+00:00

and now just after installing just a few updates not all i can't access anything in the app store so it has to be in one of those updates that is causing the problem. ok i think i have figured out the problem there is a firmware update that is causing the problem i have installed all updates except the firmware update and i can access apps and install from the store and find updates so the firmware update i beleave is the problem.
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Anonymous

2016-12-19T20:48:18+00:00

and here is another picture of it installing updates this is why i think one of the updates is the problem.
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Anonymous

2016-12-19T16:12:35+00:00

ok now i have tried an experiment i reset my surface once again just to see what happens i was able to install several apps from the store and i could access my account on the store i have not installed one update yet now this tells me that there is one or more updates that is causing this problem with people not being able to install apps from the store or download and install updates so i think Microsoft needs to research this and find out what the problem is witch updates or updates are causing this problem and fix it because from what im reading this problem is not just happening on the Rt tablet but all of them so now the ball is in Microsoft court .
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Anonymous

2016-12-17T22:17:39+00:00

the list of updates that it has installed so far.

Looks like you are stalled at KB2919355. E.g. in particular no message at the top indicating the "Most recent cumulative update". I had been guessing that that one might have caused that change but I suppose it could have been just KB3000850. FWIW I don't understand the difference between KB3000850 and the latest "Rollup" and am surprised to still see KB3000850 listed as the "Most recent cumulative update", although I think it is the only one that I installed as an Optional update. Maybe that's all it means.

Please try the IE method of finding out what version of it that you have active.

Also, please go from the History back to the Windows Update main page and use its buttons to see if you have any Optional updates. Right now I don't because the Preview ones which were optional last month have now been applied as December "Rollup" updates. Presumably there may be another optional preview one later.

HTH

Robert
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