Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous
2016-11-15T05:47:14+00:00

Hi

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

  1. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
  2. I check my installed update, I can't find KB2919442.
  3. I can't download or update any apps from Windows Store too. (wsreset.exe tried)

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Updates (JANUARY 2017) *You can skip this to the solution below

================

  1. gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
  2. Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
  3. Windows update and Windows Store issues are still not solved.
  4. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

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Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2017-01-17T19:55:27+00:00

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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  1. Anonymous
    2016-12-22T13:08:59+00:00

    I have the same issue, this is definitely something Microsoft has to fix.

    I have found a small workaround. I manually uninstalled KB2919355 and rebooted.

    After that my Store was working again and I could install applications. 

    Windows Update is also working again and not stuck in an endless loop.

    However, the only update Windows Update offers is KB2919355. And as soon as I install that again, the issue is back :(

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  2. Anonymous
    2016-12-22T13:08:18+00:00

    I have the same issue, this is definitely something Microsoft has to fix.

    I have found a small workaround. I manually uninstalled KB2919355 and rebooted.

    After that my Store was working again and I could install applications. 

    Windows Update is also working again and not stuck in an endless loop.

    However, the only update Windows Update offers is KB2919355. And as soon as I install that again, the issue is back :(

    Was this answer helpful?

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  3. Anonymous
    2016-12-21T19:07:18+00:00

    I am having the same problem.  Havent gone the route of reinstalling yet...looking to see if one of the last updates from November 11, 2016 caused this issue.

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  4. Anonymous
    2016-12-21T08:26:45+00:00

    I am going to keep this simple as the same non-working answers keep being posted.

    - I have a Microsoft Surface RT, running Windows RT 8.1

    • I have downloaded the Surface RT recovery image from HERE
    • I have RESET my Surface RT to factory default using the above recovery image
    • I have booted into Windows RT 8.1 and installed ALL available updates via Windows Update

    - After installing 233 updates, Windows Update no longer works!

    • I have NOT messed with any other settings
    • I am NOT patched up to the latest updates as Windows Update no longer works
    • I do NOT have Windows RT 8.1 "Update 3" after 233 updates
    • If I try to use Windows Update again it infinitely searches for updates (broken) and also breaks the Windows Store, which will not allow any downloads until I reboot. After rebooting I can download from the Windows Store only if I do not try checking for updates. If I try to use Windows Update it renders the store useless again until the next reboot!
    • I have tried every possible solution in this forum and on the Microsoft website. None of them work.

    Please note that those who have never refreshed/reset/reinstalled Windows RT 8.1 will NOT be experiencing this problem. If any Microsoft tech wants to troubleshoot this problem they should start by reset/reinstalling their Surface RT!

    Please help me, I need this working asap!

    ***Post moved by the moderator to the appropriate forum category.***

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