Surface Pro 7 WiFi says "Connected, no internet" when internet is working

Anonymous
2019-10-24T15:11:56+00:00

My Surface Pro 7 has been disconnecting from the internet. It's still connected to my wifi network, but it says "Connected, no internet". The internet is working (connected to the same wifi) on my other devices, including my phone and my Surface Pro 3. Can anyone help?

Surface | Surface Pro | Network

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  1. Anonymous
    2021-02-05T12:58:36+00:00

    Hi,

    We've just started with a surface pro 7.  I tried the different wifi options similar to previously described here. I got desperate and have tried an adapter through the USB C port to be able to connect an ethernet cable directly into the router.

    All was fine.  My wife uses the computer for teaching (due to covid lockdown).  Part way through the teams lesson she got a message up in teams saying no internet.  the blue light was on the router, internet definitely there.  We quickly disconnected the cable and it connected via wifi.

    Any ideas?  its all very wobbly to say the least.  I've had many actual laptops as I work from home and never had this kind of issue.  I wouldnt say also my work gives us the best kit certaintly not in the region of how much a surface pro 7 costs.

    on the web loads of people seem to have various similar issues.  One web site was talking about MAC filtering (bit beyond me).

    thanks,

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  2. Anonymous
    2020-04-30T13:36:06+00:00

    Hi AdamC Thanks for the advice. I may be a total idiot, but can you please advise where to find the menu screenshotted above? I'm not very techy and am currently working on final college assessment and this issue is driving me mad. Mine is a Surface Pro3

    Hi, if you have Surface pro 3 then it may not apply to you, you may have different WiFi adapter and different options. I am referring to Surface Pro 7. The menu I refer to you may find by opening Device Manager (start menu, type: device manager and launch it). In the tree, navigate to 'Network adapters', choose your WiFi card, right click it, choose 'Properties' and here you are.

    Hope this helps, but I doubt if Surface Pro 3 issue is the same.

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  3. Anonymous
    2020-04-30T08:42:15+00:00

    For me the issue is resolved permanently by applying card config change as I described on 29th of March earlier in this thread. It is not perfect, but it works.

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  4. Anonymous
    2020-03-26T10:53:59+00:00

    Try disabling AX and AC mode. I switched to N mode and no issues so far (few power on / sleep wake ups). Screenshot attached. Will keep posting the status.

    Good thing about external dongle issues - means that the problem is software, not hardware, so maybe after 3 years MS will fix that... Then we'll upgrade hardware and again ;)....

    UPDATE: pls see my later post from 29th of March (few items below this one) as it permanently resolves the issue for me

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  5. Anonymous
    2019-10-24T15:41:56+00:00

    I have a fairly recent Comcast router: CGM4140COM

    I restarted the router and the wifi and internet connected. This has happened three times. I'll try ipconfig /renew next time, assuming it happens again. 

    I ran one update since getting this computer a few days ago, but it looks like there are more updates now, so I'm running it again. Maybe it will fix the problem! 

    I'll try to follow up. Thanks!

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