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I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.
What is causing this and what is a possible solution?
Thanks,
Deepak
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I replaced my Surface Pro 4 today with an Intel NUC device, and a 15.6" portable 4K touchscreen monitor. Very nice replacement for the defective Surface Pro 4 and my failing Surface Pro 6. I highly recommend this effective solution from Tech Wizards t the Lake.
JRoess, absolutely agree. And considering the sheer number of people affected they will lose a lot of customers and future revenue by not issuing a full recall. I've read many people say they wouldn't buy a MS device again. Maybe the current MS management is to blame as I understand she considers MS a "software company", but if they do want to do hardware as well they need to stand by their devices.
I have laptops that were a quarter of the price of my SP4 that have lasted four times longer and are still going.
Hi James - it's shameful that this equipment was marketed as a full-on desktop and laptop replacement. As a remote employee since the 80's, I'd worked exclusively on company provided laptops (Dell, Lenovo, HP) 12-14 hours/day without incident for decades. When I retired from my permanent position, I purchased the Surface Pro 4 for personal use, anticipating that I'd be using it for many years to come. Not so. It's now bound for the electronic recycling bin after only 3 years of light use. Consumers interested in purchasing $2,000+ worth of product (including all the periferals) shouldn't have to decide which computer to fire up based on the type of work they're undertaking. I'm sorry you have to do so.
Microsoft should have stepped up a long time ago, and admitted to the failure, including a reasonable recourse for consumers, i.e., a no cost comparable replacement.
I did some additional research and found that Microsoft marketed it's "Surface" line of computers as "Desktop and Laptop replacements". They did not anticipate users working more than 4-6 hours and even then, broken up into smaller time frames whereby the device would hibernate and cool off. That is how they calculated the battery life so high when it is in fact is far less than advertised.
I used the Microsoft Docking Station with Surface Pro 4 adapter, I work 12-16 hours a day as a developer so the CPU and RAM usage is high. Note to self, use anything but a Surface device for development work and restrict Surface devices to email, office documents, and web surfing.
I, too, never used a dock or used the SP4 itself as a dock. The problem, as shown in this years-long discussion, is the SP4 itself, and Microsoft's utter disrespect for its consumers. Given the possibility of fire or explosion, I filed a report with the federal Consumer Product Safety Commission, and bought an HP product. File a safety report people!
