This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for reporting the issue.
We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
For more information, please view the Surface Laptop 3 update history page.
Updated: 9/1/2020
Thanks,
Greg
This is pretty ridiculous.
I have all the latest updates. Just did the firmware again.
it is 2PM EST. My Surface 3 Laptop has rebooted at least 10 times since 8:30AM. And that was with me taking a 45 minute walk while I waited for an update to install.
I have 1 external monitor using the USB-C.
I have a Bluetooth keyboard and mouse. They are turned off by the OS every few minutes today.
What an embarrassment for Microsoft.
Thank you, trying that now.
I have found that using the laptop on the Surface Dock 2 with ETHERNET that the machine seems to be fine. If I use it on wireless, especially when I do a lot of network-intensive stuff the machine is more prone to reboots.
My SL3 has been connected to ethernet through the Surface Dock 2 since it was released. As further speculation, I wonder whether there are video driver issues with running 2 27” displays through the USB-C port in daisy chain configuration. That setup rarely works from sleep, and I have to unplug and replug the USB-C cord to wake the monitors most of the time.
I have thought about switching them to the Dock 2 to see if it makes a difference on restarts and monitor waking after hibernation or sleep (I have the setting at no sleep and no hibernation but it ignores me), but I have been hesitant because Dock 2 is very “noisy” when it comes to external audio peripherals (I need it for mix minus return audio for recording I do).
I still remain suspicious that some software mix is generating a video driver crash to cause the restart. Adobe is always my first suspect. That company does shady stuff. The Window shadow chrome was getting switched off by Acrobat when certain tools were used. How can Acrobat be that deep into the video system of Windows? Anyhow, this restart problem may have multiple causes that all trace back to one point, like a driver bug. It would be nice if this were prioritized my Microsoft for the premium hardware impacted.
Thank you, trying that now.
I have found that using the laptop on the Surface Dock 2 with ETHERNET that the machine seems to be fine. If I use it on wireless, especially when I do a lot of network-intensive stuff the machine is more prone to reboots.
Try the new updates that just came out:
https://www.microsoft.com/en-us/download/details.aspx?id=100428
Mine has calmed down, but you never know....
