Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-11-09T21:07:41+00:00

    And it rebooted 5 minutes after I posted the reply

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  2. Anonymous
    2020-11-09T20:55:44+00:00

    Wonder if this is a trend on these 'Made for Microsoft processor solutions', the Surface X has customized processors too although that's ARM vs AMD but still, maybe these non-Intel solutions are half baked.

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  3. Anonymous
    2020-11-09T20:47:29+00:00

    I thought it might be my external monitor...well at least what was driving the frequency today. So I unplugged it and even went to the porch to run on battery.

    40 minutes later.....reboot!

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  4. Anonymous
    2020-11-09T19:13:11+00:00

    I'm not using any Adobe products so can rule that out. It seems to me that it is anything intensive while on wireless connection makes the machine restart.  Weird how you have so many issues even when on Ethernet.  I am on an updated Dock 2 using 2 x 4k monitors not daisy-chained though - 1 to 1 connections USB-C to DP on 2 Sceptre monitors.

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