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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
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Updated: 9/1/2020
Thanks,
Greg
I have been having this same issue, I applied this update and within 15 minutes my machine restarted without warning. Apparently this isn't fixed. Huge problem as it does this without warning and I lose all my work progress.
I had this problem after making the mistake of resetting my original factory settings thinking I would the same fresh start and great experience. Surface Laptop 3 AMD Ryzen 7 3750U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s). OS Build 18363.997 Version 1909 Windows 10 Home
I recovered with USB image recovery multiple times as well as updated to latest updates and drivers with no luck.
I found a solution on Reddit that has been helping so far. Done test on battery and plugged in and both have not restarted when waking from pc (reproduceable on demand prior...
Worth a try to see if it works for you guys.
Go to Device Manager > System devices > AMD Audio Coprocessor > Click Properties > Click Power Management Tab > Uncheck the Allow the computer to turn off the device > Restart
(again not my solution just passing it along as it helped me)
After a few weeks on the new laptop it is now happening to me. Same spec as OP.
I'm on Windows 10 1903. Standard software installed + VS2019, Visual Code, Snagit, Visio.
No other peripherals added.
It did it both whilst lid closed and also did it few times mid way through me just using the laptop (plugged in). No warning, just blue screen of death. I can't believe this debacle is still going on after 6 months. This is a nightmare, especially when you are trying to start up a new business.
All I can see is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Event ID 41
I have tried the downgrade of the Qualcomm driver, and fingers crossed that works. Can anyone verify if the downgrade as worked for them? I'm ruling out asking for another one as most people have said the problem just reoccurs.
I've been having the exact same problem. These are not BSOD, and Windows doesn't generate an error report, it simply turns off and back on again. As some others have suggested this appears to happen when using the laptop after it's been asleep--I have never experienced the issue when using the laptop after a full shutdown/boot cycle.
In another thread I read that the issue might have to do with corrupted Windows image during manufacturing, and that reinstalling might fix the problem. I'm trying that now.
