Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2019-12-02T23:18:04+00:00

    I've exactly the same problem with Ryzen 5, 16GB RAM. Brand new laptop purchased yesterday, nothing installed apart from Google Chrome, reboots randomly. All updates are up to date in 'Windows Updates'.

    I've turned of AMD audio compressor ability to turn laptop off (fix from another thread) will see how it goes, but it was for sleep problem, so not sure if applies to this as well.

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  2. Anonymous
    2019-11-28T23:44:33+00:00

    Hi JasonSanterre,

    Thanks for your response on this. We totally understand you there, Jason. We are still into this. For sure this is an inconvenient in your part but,  Is it possible if we proceed on some Reset on your device as of the moment? In that way we can check if this is a Software concern only on your device. Please let me know if that helps.

    Regards,

    Edd

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  3. Anonymous
    2019-11-25T17:47:12+00:00

    Hi JasonSanterre,

    Thanks for the patience on this matter. We do have some few questions to clarify this out.

    We would like to know if the random restart shows after you install these application that you mentioned. Specially the Microsoft SQL management

    Because if possible we can try to uninstall and re-install them and check if it does the same thing. Otherwise, we might proceed on doing a Reset or a Fresh Start on it. 

    Looking forward on your response. Please keep us posted.

    Edd

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  4. Anonymous
    2019-11-25T05:12:55+00:00

    Blah, as i was typing my response to you it restarted. Grrr

    Everything is up to date. 

    Windows 10

    Version 1909

    OS Build: 18363.476

    Once i took it out of the box i installed Visual Studio 2017 and then Microsoft SQL Server Management Studio 18

    Other than that just FileZilla.

    Jason

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