surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  2. Anonymous
    2015-12-03T03:16:30+00:00

    Hi all,  We will be releasing a new driver sometime later today 12/2/15. 

    For those that are seeing the following issue, this new driver will improve the situation. 

    Display appears to hang, and then you will get a message that the display adapter has reset.  Usually happens in certain scrolling situations on web pages.

    We are continuing to investigate the issues that you are all reporting. We are listening.

    Joe,

    Can I ask why it took 31 pages of complaints on this post, and who knows how many on other posts, for you or anyone at MS to respond?   You must have known about this issue now for the last month since people started to complain about it, right?  Could you have at least come on here and acknowledged that you were aware of it, and were working on it.  Once in a while pop in and chat a bit?  Reassure us?

    If you read all the posts here and elsewhere, you will see that you have lost loyal MS customers.  Many of us took or Surface 4 Pro's back.  As for me, I took two of them back for this and other issues that MS has not addresses.

    I was ready to go out and buy one of the new Lumina phones too, but forget that!

    It is all about communication Joe, and as far as I'm concerned MS is terrible at it.  

    Monitor these blogs on a daily basis and respond to us!!!

    Thank you.

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