Airpods Not connecting property to Surface Pro 10

Anonymous
2019-08-30T19:42:05+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Surface | Surface Book | Sound and camera

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Anonymous
2019-11-13T20:44:42+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting. 

For me, the solution was to restart the whole process as follows:

  1. Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down. 
  2. On your Surface computer > Settings > Devices
  3. Select Add Bluetooth or other device > Bluetooth
  4. Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

  1. Go to settings > Type "Device Manager" in the search box.
  2. Once Device Manager is open, select Human Interface Devices
  3. Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
  4. Select the 5th tab called Power Management
  5. Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
  6. RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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Anonymous
2019-12-11T22:53:18+00:00

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device"  under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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  1. Anonymous
    2020-06-18T19:10:42+00:00

    I had all the same problems as everyone else but finally, finally got it working.

    I just got new Airpods from Apple  and have a Surface Pro 4 and spent several hours going through everyone's posts and trying everything. I was having all the problems everyone reports. First it was showing paired / connected but then seemed to disconnect. The airpods were also not showing up at output options in the Sounds settings. I tried disabling the airpods in the bluetooth settings, installing new drivers.  Then they showed up in the Sound settings but were disconnected (even though bluetooth said they were connected). I was about to give up.

    Finally I got it to work trying a combination of things. Just sharing to hopefully reduce someone else's pain.

    1. I went to device manager. 
    2. I went to the Device manager and under Bluetooth I uninstalled Airpods. Note there were two Airpods listed there (not sure why). So I uninstalled them both.
    3. Then I went to Device Manager>Sounds and I also had to uninstall Airpods there (there were two and I uninstalled them both).
    4. I then restarted my Surface. 
    5. I then reconnected the Airpods via Bluetooth settings (add Bluetooth or other device)

    Bingo it worked and I could tell because finally it said "sounds" along with the connection.

    Note: I had reinstalled the drivers earlier so that could have impacted the success as well, but new drivers by itself didn't do it.

    Hope this saves someone else some pain. Good luck. No fun doing all this painful process to get it working. 

    Worth it in the end. But man I wish it had been easier.

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  2. Anonymous
    2020-06-16T12:57:37+00:00

    Nope. Doing 30 crazy things only fixes the problem for that day. I called tech support and it only worked for 2 days. I got rid of my Surface. Get rid of yours. It’s a terrible computer and they should be ashamed of it. I bought the Asus Vivobook 15.6inch that turns into a tablet and it does everything that the surface cant and more. it only costs about $700 dollars. Stop waisting your time with Surface, get a refund and stop being their customer. They will never fix this issue because they do not care. They do not respect you and do not deserve you. Much love brother.

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  3. Anonymous
    2020-06-16T08:39:05+00:00

    did you sorted out becsue i still have this issues

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