Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-09-02T16:26:20+00:00

    I encoutered exactly the same problem while using PS. Really hope there is a solution.

    Man I really can't believe the best and the worst can appear simultaneously on a single device

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  2. Anonymous
    2019-09-02T16:22:33+00:00

    I'm in.

    Unless this issue is resolved I am never buying another piece of Microsoft hardware.

    Prior to this debacle, I was keenly awaiting the forecast SB3, but now, even if this issue is fix tomorrow, I'd have to seriously consider alternative hardware, because of my loss of business caused by terrible QC and customer service for this product range.

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  3. Anonymous
    2019-09-01T05:45:13+00:00

    Absolutely, I'm definitely up for class action, i have had enough, I get periods where the machine crashes every 15 mins or so, and its been happening for at least 8 weeks now

    It's just beyond ludicrous that Microsoft has done nothing about fixing their own hardware and software incompatibility. They have now moved it to deliberately destroying their customer's productivity, 8 weeks is too long.

    Anyone ready to get serious, let's work together

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