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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-09-04T19:15:16+00:00 I have been foolishly holding off rolling back to 1803, hoping that MS worked this out. A full day of reinstall everything sucks. It sucks almost as bad a MS' silence on this issue. Unbelievable.
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Anonymous
2019-09-03T09:21:46+00:00 Our technical team have restored an image from an old tape backup.
The result was me losing 2 days to migrate my data/settings/apps across to the old image which runs the 1803 release. I do now have a working GPU which has not failed for me yet.
1903 is disabled as an update.
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Anonymous
2019-09-03T09:12:56+00:00 The fxxking Microsoft never respect us, and showed no effort ever tried to solve it.
I've completely dissapointed and lost my patience to wait for a solution staying calm.
It's definately a intolerable experience using this device, and this time their attitude had make every user waiting for it angry.
We should ask for our legitimate rights and interest. Microsoft needs to pay for their arrogant and 'I don’t care how users feel' attitude.
It's time to ask for our right in a tough way.