Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-08-27T17:56:41+00:00

    I ended up going back to the Microsoft store and exchanging the GPU-bricked machine with a brand-new device.  The tech support staff was extremely helpful which greatly reduced the severity of this unfortunate development.  The new, out-of-the-box machine was loaded with v1803 and works perfectly.  Since my old GPU-bricked SB2 was still within the warrantee period, the option for an exchange was still do-able and to Microsoft's credit they did it very courteously and quickly.

    Based on my experience, I would still strongly recommend an SB2 to anyone without reservation.  It is truly an excellent machine, and I really wouldn't be able to find a replacement that does the things I need this one to do.  Hopefully Microsoft can get this v1903 issue resolved soon.

    Now just wait for it to get an update on 1803 and have issues ;)

    I dont know how you can recommend a decice riddled with issues.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-27T17:13:39+00:00

    I ended up going back to the Microsoft store and exchanging the GPU-bricked machine with a brand-new device.  The tech support staff was extremely helpful which greatly reduced the severity of this unfortunate development.  The new, out-of-the-box machine was loaded with v1803 and works perfectly.  Since my old GPU-bricked SB2 was still within the warrantee period, the option for an exchange was still do-able and to Microsoft's credit they did it very courteously and quickly.

    Based on my experience, I would still strongly recommend an SB2 to anyone without reservation.  It is truly an excellent machine, and I really wouldn't be able to find a replacement that does the things I need this one to do.  Hopefully Microsoft can get this v1903 issue resolved soon.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-27T10:01:48+00:00

    Well, they've abandoned us power users since the May update bricked our GPU.

    They've said that they are aware of the issue, and we all KNOW it is a software issue and NOT hardware.

    June

    July

    August

    And still waiting.

    This is an UNACCEPTABLE way to treat your customers.

    I'm sure I won't be the only power user here that owns the dGPU edition of the SB2 that can say that I will never recommend the SB range to anyone going forward.

    Was this answer helpful?

    0 comments