Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
496 additional answers
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Anonymous
2019-08-06T13:23:03+00:00 I get black screens on my SB2 docked and not docked. It predominantly happens in Chrome but I also see it in other applications such as MICROSOFT Outlook. We narrowed it down to a GPU driver issues. Surprise surprise. Not. Any ways, Microsoft is aware of the black screens (at least in Chrome) and has someone assigned to investigate (you can check the bug at the Chromium bug tracker). I first reported it 10 months ago so not holding breath.
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Anonymous
2019-08-06T08:45:34+00:00 You are right so far, cause I first had the black screens only with my Surface Dock (which btw I can't use any more, cause it's mostly the whole time black xD).
So I'm using my Surface Book without Surface Dock now, and I'm also having the same kind of black screens.
But could also be, I'm having two problems with my SB...
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Anonymous
2019-08-06T08:33:07+00:00 Sorry, but this solution didn't work on my device. I had no disconnects, but BSODs and many many "black screens" one after another.
The problem with the loud fans and the heat adds up, too.
So this solution is no real solution!
Changing the power settings reliably fixed the problem for me as well. As for the black screens: I guess your situation might be special as I recall you mentioning that you are having issues with the Surface Dock. That's likely a different problem from what most users in this discussion have, as testified by the fact that you are not seeing the dGPU disconnects that most other people (including me) experience.
I agree that it is certainly not a solution that should absolve MS from delivering a real fix. The heat and fan noise is a real issue, but at the very least the device runs reliably.