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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
496 additional answers
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Anonymous
2019-07-27T01:16:43+00:00 I honestly don't know but I have to think it's related to how the surface book manages the power usage of the dGPU in graphically intensive applications
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Anonymous
2019-07-27T01:01:24+00:00 Does this imply it's a throttling issue? Something must have changed the power management in the may update.
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Anonymous
2019-07-27T00:50:19+00:00 I've installed 431.36, this issue is still there, I try to test on my photoshop, and it stopped after 10 minutes, nothing happens, so sad. Please fix that error; now I use my wife's MacBook for backup in this case :(((
You can try this workaround "NVidia Control Panel -> Manage 3D Settings -> Global Settings Tab -> Power Management Mode (set this to Prefer maximum performance)".
This issue is still causing some pain, but this workaround has stopped program crashes for me. The surface is running real hot when I use REVIT with Enscape for real time rendering, and I haven't tested with Adobe Products, but my system is usable again without the expected dGPU crash. I updated to latest driver with NVIDIA and did as DannyChow suggests above and I am productive again. Microsoft stills needs to resolve this, but at least the system is not disabling itself every 5-10 minutes!
I can confirm this workaround solved it for me but it makes the surface book sound like a jet plane with one good engine since the dGPU is basically locked at max performance the entire time.